SD7792 Posted April 6, 2010 Share Posted April 6, 2010 Ok so the other day, a client of mine ordered hosting and a domain. He opted to pay using paypal and made a subscription for the hosting and that was fine. He then realised he had no money left to pay for the domain so he left a part of the invoice unpaid. Again everything was fine. Then the next day I noticed his hosting account had been suspended. He had the paid the hosting cost for the month and it even came through on the invoice but for some reason when I went to the order page it said the next due date was 04/02/2010 (the day which he purchased the hosting) and hence the account was suspended. But it shouldn't have been because he paid the full price for the hosting for that month and the next due date was, in fact 05/02/2010. Any ideas why this happened? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 6, 2010 Share Posted April 6, 2010 Any ideas why this happened? If the unpaid-for domain was on the same invoice, then the system considers the invoice as unpaid, and suspends the account. 0 Quote Link to comment Share on other sites More sharing options...
SD7792 Posted April 6, 2010 Author Share Posted April 6, 2010 If the unpaid-for domain was on the same invoice, then the system considers the invoice as unpaid, and suspends the account. Ok. Why is that? And is there anyway to prevent this from happening? 0 Quote Link to comment Share on other sites More sharing options...
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