xxkylexx Posted March 9, 2007 Share Posted March 9, 2007 Had a client report today that the PDF invoice attached to his email invoice was blank. Anyone else had this problem? Kyle 0 Quote Link to comment Share on other sites More sharing options...
generic Posted March 9, 2007 Share Posted March 9, 2007 did yoiu have him forward it to you to verify, it could be his reader.... 0 Quote Link to comment Share on other sites More sharing options...
brianoz Posted March 10, 2007 Share Posted March 10, 2007 Was it blank in the client summary area as well (ie click Download PDF)? I briefly had a problem like this on the trial version of WHMCS that I installed, but when Matt the production version it worked like a charm -- both on the same server. The problem I had on the trial version was that the invoice contained the two address items, the logo and the UNPAID/PAID stamp, and that was all, no line item details, so it may not have been what you are seeing here. 0 Quote Link to comment Share on other sites More sharing options...
xxkylexx Posted March 10, 2007 Author Share Posted March 10, 2007 Was it blank in the client summary area as well (ie click Download PDF)? I briefly had a problem like this on the trial version of WHMCS that I installed, but when Matt the production version it worked like a charm -- both on the same server. The problem I had on the trial version was that the invoice contained the two address items, the logo and the UNPAID/PAID stamp, and that was all, no line item details, so it may not have been what you are seeing here. Client sent me the invoice copy, and that's exactly it. Is there a fix? Kyle 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted March 11, 2007 Share Posted March 11, 2007 Had a client report today that the PDF invoice attached to his email invoice was blank. Anyone else had this problem? Kyle Yes, I did. I submitted a support ticket and Matt provided a new copy of pdfconfig.php, which fixed the issue right away. 0 Quote Link to comment Share on other sites More sharing options...
generic Posted March 15, 2007 Share Posted March 15, 2007 ya think i would have checked my own system before i responded to you, darn it, mine are blank too after upgrading to 3. Submitted a ticket, happily waiting for the file. guess my clients were happy to see an invoice without a dollar amount, maybe they thought everything was free 0 Quote Link to comment Share on other sites More sharing options...
xxkylexx Posted March 15, 2007 Author Share Posted March 15, 2007 Matt told me there was going to be a patched release this week, so I was just going to wait for it. 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted March 15, 2007 Share Posted March 15, 2007 guess my clients were happy to see an invoice without a dollar amount, maybe they thought everything was free LOL! I'm just glad to see others experienced the same thing, and it wasn't just me or that I did something wrong (as others in another thread had implied). 0 Quote Link to comment Share on other sites More sharing options...
generic Posted March 16, 2007 Share Posted March 16, 2007 you may want to ask for the file in a ticket. 0 Quote Link to comment Share on other sites More sharing options...
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