Problem with Support Depatments and Email Piping

[ChrisB]

Hello

 

OK i am configuring my WHMCS installation and having an issue with support departments, my servers run Plesk9 so unfortunately there is no simple 1 click pipe setup, so instead of messing around via SSH which I dont have great knowledge with I decided to use the pop and cron method, I have set up 3 deaprtments with 3 different email addresses:

 

Technical Support (support@mydomain.co.uk)

Billing (billing@mydomain.co.uk)

Pre-Sales (presales@mydomain.co.uk)

 

Technical works well wether a request is submitted from the client area or directly from email it works well.

 

I am having problem with the other 2 Billing and Pre-sales, if I submit a ticket from the client area to either billing or presales, it is registering the ticket in the client area but not in the admin panel support>supprt tickets.

 

Also it send the email saying support ticket received to the clients email address but does not send one to me admin to let me know a ticket has been opened.

 

Similarly if I send a ticket direct from the client email address I get an email back as the client saying support ticket received but nothign to the admin email to let me know a ticket has been opened and it doenst update the support>support tickets in the WHMCS admin panel.

 

Must be something I am doing worn have been fiddling with it now for a few hours read docs and searched froum but cant find anything directly related, that doesn;t mean there is nothing it may just be me not seeing it lol.

 

Any help apreciated I have submitted a support ticket just thought I would ask here as well with it being Sunday

 

Thanks in advance

 

Chris

[ChrisB]

UPDATE:

 

Expertly sorted by Joe in WHMCS support, silly me Ihad not assigned the 2 new support departments to my admin account dohhhhhhhhhhhhh.

 

Many thanks

 

Chris