uspweb Posted February 19, 2010 Share Posted February 19, 2010 Maybe this is just me, but I am finding the workflow when dealing with tickets a little clumsy. If you have a ticket with lots of replies back and forth, it makes for a long thread. This means that when replying to a ticket, you spend half the time scrolling to the bottom for the latest comment, then all the way to the top again to post the reply. Surely the best workflow is for the latest comment first? Does anyone know if this can be changed? Bob 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted February 19, 2010 Share Posted February 19, 2010 Setup > General Settings > Support > Ticket Reply List Order 0 Quote Link to comment Share on other sites More sharing options...
uspweb Posted February 19, 2010 Author Share Posted February 19, 2010 Awesome! Many thanks! 0 Quote Link to comment Share on other sites More sharing options...
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