Tickets from different emails under same account

[griffe]

Hello,

 

We have a single customer that has many offices. Each office has their own email address (same domain).

 

We need each one of these tickets to show up under the SAME account.

 

How can we do this?

 

One idea I had was to create each office as a "contact" under the main account. Would this work? Would all tickets then be put under the same company?

 

Any ideas on how to accomplish this?

 

Thanks!

[griffe]

Great! Tickets created by "contacts" do show up under the same company in the Portal.

 

However... There is no way to distinguish which contact opened the ticket? It does not show a name/email/address or other information that you can provide under the 'contacts' section.

 

So how do we know which office opened the ticket?

 

Is there any way we can amend some more information?

 

Thanks!