URGENT: Endless e-mail loop - HELP!

[Laura]

I accidentally created an endless loop when trying to reply to a client's support ticket. Now I have 5,000 messages and counting trying to download. HELP!!!! Does anyone know how to fix this?

[Laura]

Yikes, I'm at around 80,000 total. I banned my own support e-mail but it hasn't helped. ????

[Laura]

Thanks to WHMCS support, finally found the correct e-mail to ban, and the deluge is stopped. I would like to find out, though, what I did to cause this because I'm afraid of doing it again! It happened when I replied to a client's support ticket.

 

I'll need to un-ban mailer-daemon which was sending the e-mails at some point, so I want to get to the bottom of this. I don't really know how to understand e-mail headers, but if anyone else does, here's what they say (I am Burke DesignHost):

 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

root@lagonda.websitewelcome.com

(ultimately generated from Mailer-Daemon@lagonda.websitewelcome.com)

retry timeout exceeded

 

------ This is a copy of the message, including all the headers. ------

 

Return-path: <support@burkedesignhost.com>

Received: from [174.120.168.218] (port=43526 helo=localhost.localdomain)

by lagonda.websitewelcome.com with esmtpa (Exim 4.69)

(envelope-from <support@burkedesignhost.com>)

id 1NV7rt-0007Cn-13

for Mailer-Daemon@lagonda.websitewelcome.com; Wed, 13 Jan 2010 12:22:57 -0600

Date: Wed, 13 Jan 2010 12:22:56 -0600

To: Mailer-Daemon@lagonda.websitewelcome.com

From: Burke DesignHost <support@burkedesignhost.com>

Subject: Support Ticket Not Opened

Message-ID: <849bf2101f6716094faa024f11868c52@localhost.localdomain>

X-Priority: 3

MIME-Version: 1.0

Content-Type: multipart/alternative;

boundary="b1_849bf2101f6716094faa024f11868c52"

 

--b1_849bf2101f6716094faa024f11868c52

Content-Type: text/plain; charset = "utf-8"

Content-Transfer-Encoding: 8bit

 

Mail Delivery System ,

 

Your email to our support system could not be accepted because it was not recognized as coming from an e-mail address belonging to one of our customers. If you need assistance, please e-mail from the address you used to register with us and that you use to log in to our client area.

 

Burke DesignHost

http://www.burkedesignhost.com

 

--b1_849bf2101f6716094faa024f11868c52

Content-Type: text/html; charset = "utf-8"

Content-Transfer-Encoding: 8bit

 

<font style="font-family:Verdana;font-size:11px"><p>Mail Delivery System ,</p>

<p>Your email to our support system could not be accepted because it was not recognized as coming from an e-mail address belonging to one of our customers. If you need assistance, please e-mail from the address you used to register with us and that you use to log in to our client area.</p>

<p>Burke DesignHost<br />

www.burkedesignhost.com</p>

 

--b1_849bf2101f6716094faa024f11868c52--

 

Does anyone have any ideas?