Vectoral Posted February 20, 2007 Share Posted February 20, 2007 Hello, HTML in tickets aren't working anymore, most of our staff used it to sign the ticket they resolve/reply to so I would love to see it fixed. Regards, Vectoral LLC. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 20, 2007 WHMCS CEO Share Posted February 20, 2007 This is not a bug. HTML can no longer be used in support tickets due to the security issues it raises. Matt 0 Quote Link to comment Share on other sites More sharing options...
Vectoral Posted February 27, 2007 Author Share Posted February 27, 2007 Can you add BBCode or something similar support? 0 Quote Link to comment Share on other sites More sharing options...
Steve Posted February 28, 2007 Share Posted February 28, 2007 Can you add BBCode or something similar support? Yeah, BBCode for staff would be great. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 28, 2007 WHMCS CEO Share Posted February 28, 2007 I see no reason why not. Any codes in particular - just bold and italics mainly right? Matt 0 Quote Link to comment Share on other sites More sharing options...
Vectoral Posted March 1, 2007 Author Share Posted March 1, 2007 Bold, Italics, Underline, IMG - thats all I need 0 Quote Link to comment Share on other sites More sharing options...
yabado Posted March 2, 2007 Share Posted March 2, 2007 Matt, .. and ... would be nice too. For when you need to answer a question that requires email php or html code(syntax) in the answer. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 2, 2007 WHMCS CEO Share Posted March 2, 2007 The whole point is that all HTML is now displayed anyway - no need to put it in between and tags. That is why people are asking for things like to work as will not be executed. Matt 0 Quote Link to comment Share on other sites More sharing options...
yabado Posted March 2, 2007 Share Posted March 2, 2007 Matt, you are misunderstanding Here is an example of what I mean... [b]This HTML is not parsed[/b] 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 2, 2007 WHMCS CEO Share Posted March 2, 2007 Yabado, No, you are the one misunderstanding. You can enter HTML in the ticket and it will not be parsed. No need to include it in between any special tags. Matt 0 Quote Link to comment Share on other sites More sharing options...
Vectoral Posted March 2, 2007 Author Share Posted March 2, 2007 Matt, actually it is parsed but it doesn't work. So it doesn't HTML as This is bold but it displays it as This is bold (but not actually bold, so effectively the tags don't work) 0 Quote Link to comment Share on other sites More sharing options...
Steve Posted March 3, 2007 Share Posted March 3, 2007 [ code ][/ code ] tags that act as <pre></pre> would be nice. 0 Quote Link to comment Share on other sites More sharing options...
Vectoral Posted March 12, 2007 Author Share Posted March 12, 2007 Interestingly today in a ticket I opened for a client HTML worked 0 Quote Link to comment Share on other sites More sharing options...
tyr0n Posted March 16, 2007 Share Posted March 16, 2007 I have expirienced problems with urls. if I type htp://ww.whmcs.com/forums/ in an email / support ticket. it shows like this: URL: Username:"" target="_blank">ww.whmcs.comforums Username:" target="_blank">htp://ww.whmcs.comforums Username: someusr Supposed to show: URL: htp://ww.whmcs.com/forums/ Username: somusr PS: the reason why it says ww is that im not allowed to type thripple w 8same with: htp) 0 Quote Link to comment Share on other sites More sharing options...
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