chuckt101

laszlof, just curious if you've had time to work on this further? Thanks

Thanks for the response. I found a bug with the ticket system though. If the subject field contains the brace symbols "{ }", the system won't be able to reply to messages. It's easier to show you so view this video: http://screencast.com/t/ZjE4ZTBh It shows a "normal" subject and a successful email reply followed by a failed reply due to unsupported characters in the subject followed by editing the subject again to get the system to work once more. Not sure if this has been reported. Thanks, Charles

Hello, I've been using the WHMCS helpdesk for a while now and am considering a 3rd party app. Before I do, I was wondering if there were plans to include (or if they are already in and I just haven't noticed) the following features: 1. Ability to include the original text in replies. I noticed when replies are being made to clients, their original email is stripped and the only way they can see it is by checking their outbox or logging into the support center. It would be nice if there was an option to append their original message in the reply. 2. Ability to change the ticket's "originator". For example, I have CPanel reporting errors to a department I created. I'd like to be able to transfer that ticket to the actual user to let the user know any errors/issues are being worked on. 3. Have the ticket notes on the main screen. 4. Ability to manually remove the "xxx viewed this ticket and started making a reply..." line. Sometimes I accidentally type in the box or decide not to respond and let other support staff do it but the tag just sits there and confuses the support staff or 5. Ability to have "locks" on tickets while you're updating it so 2 people are replying at the same time. Perhaps a "checkout" function while you edit the file and having it check back in when you submit the response. Overall, i'm pleased with the helpdesk but I think these features would really streamline operations. Thanks, Charles

The README says this only works for v4.1->v4.1 Has an importer for 4.2.1 been created yet? Thanks!