daniel.cole

Thanks John - that solved it

Hello All, We have a number of support departments set up (support, pre-sales, accounts, enquiries). Customers can send emails to the relevant email address and the system will create support tickets. However in the admin page in WHMCS, it will only show up tickets created for the support or pre-sales... Customers that send emails to accounts or enquiries get and email back stating that a ticket has been created (and they can see the ticket and update the ticket in the client area) but we cant see it in the admin area. Additionally, if we go to Support -> Support Tickets and click on Search/Filter, under 'Department' it only lists Pre-Sales and Support... Any ideas...? Thanks, Daniel

Sorry just another quick question - does this module supprot adding transaction fees to teh amount processed? For example if we wanted to apply a flat $0.99c transaction fee that the customer pays?

Just had a chat with Matt regarding this. Turns out if you manually invoice the item when the billable item is added, the system removes the recurring information. However if you let it invoice in the Cron overnight, or hit 'generate due invocies' it all works to plan! Probably a good one to update the Wiki with.. Thanks for the help Matt - much appreciated.

Ok, i think i have worked out what the problem is... When i add a new billable item and set it to recur for '0' and then invoice it, teh first invoice is generated as expected. However when i go back into the billable item, the 'Invoice Action' has been set to 'Invoice on Next Cron Run'. Unless i manually change it back to 'Recur Every....' it doesnt continue to bill. I if do manually change it back to 'Recur Every....' it then works fine... Is this a bug in WHMCS? i wouldnt think after initally setting it to 'Recur Every...' i shouldnt have to go back into the settings for the billable items to change it BACK to 'Recur Every...'

I added a new recurring service that is set to bill daily for testing on the 2nd just after my above post. Noticed today that it billed the first time - but never since. I have noticed that if is click on the item under 'billable items' for that customer that the radio option is set to 'Invoice on Next Cron Run'. I have set it back to the 'recur' option and see what it does overnight... is this expectd behaviour?

Thanks John - i thought thats what i had set - might need to do some more testing.. By the way, will the billable items still continue to bill if the previous invoice for that particular 'billable item' has not yet been paid? Thanks

Hello, I have a question regarding the best way to set up recurring billable items. These items are not standard products as such, but we want to bill the client on a recurring basis for ever (typically monthly). I have tried setting this up as a billable item, but by the looks you can’t set it to 'bill forever'. Am i missing something or is there a better way to do this? Thanks, Daniel

Just a quick question: with the Bendigo Bank you can get access to the MiGS service via the website, or optionally via an API. Does this module require we have access to this API?