davidjevans

Greetings everyone, I had a situation occur where a client’s account was suspended even though all invoices were paid. The account had been moved from a previous owner 2 weeks before with 2 outstanding invoices canceled from the original account. A new invoice was created under the new account and then promptly paid. The new account showed/shows all invoices paid. During the daily cron job the account was suspend as being overdue on payment. I unsuspended the account and for now have disabled auto suspension on this account in its profile. I am running WHMCS version 5.0.3 . Any ideas why this occurred? Thanks in advance for any input. Regards Dave

John, Thanks, it was a light grey so my old eyes missed it. That did the trick. Dave

Greetings everyone, I have a client with several services under a merged account. They have a credit on one of the services (they are reselling to one of their clients). Unfortunately the credit is being applied to all the services under the merged account. My options are this: Remove the service from the merged account and apply it to a separate account without removing it from the hosting server. Have the credit only be applied to the single service. Has anyone ever done this before? I am running version 4.1.2 Thanks Dave

Hi Scurrel, Thanks for the reply. ENOM has already been notified of the i.p. address and has informed me that it is entered. I think the issue is that my WHMCS API script for ENOM is representing itself as my old shared i.p. address. In the reply message in WHMCS it states the old shared address is invalid. When I add the old shared address to the ENOM test site, it works. My current dedicated i.p. address is already entered in the test account. I have not tried the production (live) account yet. Some where the old i.p. is being sent instead of the new i.p. I don't believe this is a caching issue. Dave

Greetings all; I am (I hope) in the final phases of implementing WHMCS with ENOM Reseller. In preparation I have moved my web site from a shared i.p. address to a dedicated i.p. address (HostGator Reseller program). After several licensing issue, the i.p. address is recognized by WHMCS and I am licensed on WHMCS again. While using the ENOM Reseller test site, I put in the dedicated i.p. address as the one for ENOM to recognized the request were coming from my site. As I ran the process from WHMCS a error came back " An Error Occurred: Invalid client IP: 70.8.7###.##" the i.p. address is the address of my old shared i.p. address. When I add that address to the ENOM Reseller test site, the transaction works. So my question is, who reports the i.p. address to ENOM and where is it taking the address from. If I can get the answer to that question, I can address the problem. Thoughts? Regards Dave