Laura

I haven't figured it out, sorry.

I'd like to give my clients one link that will prepopulate their shopping cart with both a domain and a hosting package. (For these particular clients, this would be a domain that's already in existence.) Here's the link I'm using for the hosting part: http://www.mysite.com/billing/cart.php?a=add&pid=7&sld=domainname&tld=.com That much is working fine, but I don't know how to get a domain in there as well. Do I need to create a group with both items in it and then link to that using gid? If so, where do I find the group ID? Thanks in advance for any assistance.

Well, the next day it's still not there. Not sure what I'm missing.

I'm ba-a-a-a-ck! Apparently the above wasn't the only problem. I just entered a new order manually, and it didn't get created in WHM either. The package name matches, the log shows no errors, WHMCS is set up to create account as soon as payment is received, but it's not there. Is this something that has to wait until the cron job runs or could there be some other reason? Thanks for any help anyone can provide.

Thanks to WHMCS support, finally found the correct e-mail to ban, and the deluge is stopped. I would like to find out, though, what I did to cause this because I'm afraid of doing it again! It happened when I replied to a client's support ticket. I'll need to un-ban mailer-daemon which was sending the e-mails at some point, so I want to get to the bottom of this. I don't really know how to understand e-mail headers, but if anyone else does, here's what they say (I am Burke DesignHost): This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: root@lagonda.websitewelcome.com (ultimately generated from Mailer-Daemon@lagonda.websitewelcome.com) retry timeout exceeded ------ This is a copy of the message, including all the headers. ------ Return-path: <support@burkedesignhost.com> Received: from [174.120.168.218] (port=43526 helo=localhost.localdomain) by lagonda.websitewelcome.com with esmtpa (Exim 4.69) (envelope-from <support@burkedesignhost.com>) id 1NV7rt-0007Cn-13 for Mailer-Daemon@lagonda.websitewelcome.com; Wed, 13 Jan 2010 12:22:57 -0600 Date: Wed, 13 Jan 2010 12:22:56 -0600 To: Mailer-Daemon@lagonda.websitewelcome.com From: Burke DesignHost <support@burkedesignhost.com> Subject: Support Ticket Not Opened Message-ID: <849bf2101f6716094faa024f11868c52@localhost.localdomain> X-Priority: 3 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="b1_849bf2101f6716094faa024f11868c52" --b1_849bf2101f6716094faa024f11868c52 Content-Type: text/plain; charset = "utf-8" Content-Transfer-Encoding: 8bit Mail Delivery System , Your email to our support system could not be accepted because it was not recognized as coming from an e-mail address belonging to one of our customers. If you need assistance, please e-mail from the address you used to register with us and that you use to log in to our client area. Burke DesignHost http://www.burkedesignhost.com --b1_849bf2101f6716094faa024f11868c52 Content-Type: text/html; charset = "utf-8" Content-Transfer-Encoding: 8bit <font style="font-family:Verdana;font-size:11px"><p>Mail Delivery System ,</p> <p>Your email to our support system could not be accepted because it was not recognized as coming from an e-mail address belonging to one of our customers. If you need assistance, please e-mail from the address you used to register with us and that you use to log in to our client area.</p> <p>Burke DesignHost<br /> www.burkedesignhost.com</p> --b1_849bf2101f6716094faa024f11868c52-- Does anyone have any ideas?

Yikes, I'm at around 80,000 total. I banned my own support e-mail but it hasn't helped. ????

I accidentally created an endless loop when trying to reply to a client's support ticket. Now I have 5,000 messages and counting trying to download. HELP!!!! Does anyone know how to fix this?

Thanks - I discovered the problem! While transferring accounts to my reseller account, there was a duplication in usernames and they had to change mine, thereby changing the package names as well since the username is the prefix. All seems to be good now! Thanks again.

Thank you both for your replies! I checked the log and I don't see any errors, other than that I didn't have the SMTP info set up correctly so the e-mails would go out (which I have since fixed). But her account still didn't show up in WHM. Where would I set it up to do that automatically? I've searched all over and can't find it.

Having recently set up my new reseller account, I have just two hosting clients so far. The domain for the first one showed up in WHM with its own cPanel and everything. The second one did not. I don't remember setting up the first one manually - I'm assuming it was created automatically when the first person put in their order, but then I don't know why the second one did not appear. If it's not showing, I'm guessing this person still does not actually have space on a server even though they have an account in WHMCS. I appreciate any help - I'm new to this reseller scene and am still a little confused by WHM/WHMCS. Thanks in advance!