wormat22

@ gazforucs; I have the product setup with the option "Automatically setup the product as soon as an order is placed", checked, this should override the need to manually accept orders. Also, even when I do manually accept them, an e-mail with details is still not sent out. @ nuclearglory, I don't see any "Autorelease" option under Module settings, but I have checked" Automatically setup the product as soon as an order is placed"

I have it set so it should auto-provision. There's nothing called "Autorelease" under the module settings, but I do have it set to "Automatically setup the product as soon as an order is placed"

Also, when I go into my 'Orders' section, it says that the product is still pending, whereas when I go into my cPanel/WHM, it shows the account as setup.

So, when I order a product (in this case it's a reseller product), basically everything works. The client can order his product, and it all works until the very last step. The client receives his welcome e-mail, his invoice e-mail, his confirmation e-mail. Then, I receive an e-mail saying that I have a new account on my server, but the client never receives the e-mail with his details? Can someone point me in the right direction? Much obliged, --wormat22

Unfortunately I am not...

Hi, I've been using WHMCS 3.8.1 for a while now, but just recently I've been getting some support issues. I've been using it in conjunction with cPanel/WHM, and it's been working fine. Only recently people have been telling me that they are signing up, receiving a welcome e-mail and an order confirmation e-mail, but that's it. Meanwhile, I look in the back end, and see that their orders are listed as "Active" in one section and "Pending" in another section. Also when I try to manually create them (even though they're set to auto-approve) it says "Module Command Error -- Sorry, a group for that username already exists." Any help here is greatly appreciated.