uspweb

Hi, I really need the ability to add description text for configurable options. I'm rather surprised this isn't already a feature as I would have thought it's a fairly fundamental requirement. I've raised a ticket with WHMCS which is so far unanswered, so if anyone knows how to add this functionality, I'd be really grateful. Thanks Bob

Awesome! Many thanks!

Maybe this is just me, but I am finding the workflow when dealing with tickets a little clumsy. If you have a ticket with lots of replies back and forth, it makes for a long thread. This means that when replying to a ticket, you spend half the time scrolling to the bottom for the latest comment, then all the way to the top again to post the reply. Surely the best workflow is for the latest comment first? Does anyone know if this can be changed? Bob

Ok I fixed that issue, suppport admin had not been flagged for each department. However, I am still getting complaints from my clients, because only the top level logged in user can see ticket status. Additional contacts can raise tickets (if logged in requirement for raising tickets is disabled), but are unable to view ticket history, which to me is a fundamental requirement and a shortcoming of the ticketing system. I know many have raised this before, but I would have thought this was a basic requirement, and with more than one contact in many of my clients, this leaves us looking a little silly. Anyone have any solution?

Can someone clear the mist for me re. what is possible with support tickets? My scenario is this. I have many clients with more than one individual who needs to raise tickets with us. I appreciate we can only create an account for ONE individual in an organisation right now, with other 'contacts' being added. However, the contacts cannot 'log in'. Therefore, in order to receive a ticket from them, I have to set a department for anyone to submit, not just registered users. I tried to submit a ticket from a non registered user, OR contact, and it never arrived. Therefore this tells me, that if I allow anyone to submit tickets, and someone who is not a registered user OR contact submits a ticket. It gets lost in the system. Is this right or wrong? What is the solution???

I have been through the documentation for importing exisiting clients into a new installation of WHMCS. However, I am having difficulty differentiating between importing clients domains, and actual hosting accounts. Is it a case of waiting until a clients hosting is due for renewal and then adding a new order? Or is there a way to add it now without generating an invoice so that it sends a renewal notification when due?

I'm also interested in this, so we can take recurring payments through PayPal Website Payments Pro effectively without actually needing a recurring payment module? Can someone clarify this? Thanks

I think you miss my point. I dont want to invoice a client twice. I will have the pre-paid blocks available as products to purchase, thus giving a credit in their account. As this figure has already been invoiced, it will not be necessary to create an additional invoice when they use some of that time through a support ticket. Therefore my point is can a ticket be allocated a fee to be debited from the credit in the customers account without creating another invoice? I simply want to allow people to add credit to their account, which is then used up as they create support tickets which I then allocate a fee to, and debit their account accordingly. Is this possible? My alternative is that we just raise lots of invoices as we go along for each support ticket, but this then removes the opportunity of providing bulk discounts for upfront payments.

I am planning to offer my clients pre-paid discounted bundles of support hours which I will then use support tickets to bill against that time they have bought. Obviously I will only want to 'invoice' against the initial hours bought, and then reduce that credit balance by applying a fee to each support ticket until their balance is used up. How do I achieve this in WHMCS? Is it possible to utilise the billing of tickets in this way? Many thanks in advance! Bob