anthill

Hello Flaviu, Thanks for your response. I presume this would work for any process that can be skipped? For example, we could "skip_invoice" on weekends, and invoices that would normally be generated on Saturday and Sunday would be generated on Monday? Let me know if I have misunderstood. Thanks, Daniel.

Hello hvr, Were you able to get the cron flags to work properly to only perform automatic suspension on work days (M-F)? I'm trying to do the same but getting conflicting information from WHMCS support and what others have posted in the forums. Thanks, Daniel.

Hello, We are still having this problem intermittently... anyone else? I presume there must be more than 3 of us who are experiencing this issue...? Thanks, Daniel.

Hi Tyler, I also have this problem periodically... did you ever find a solution to this? Thanks, Daniel.

Thanks John. I will try this next time the problem occurs. Daniel.

Hello, We register our domains through ENOM using WHMCS's Enom domain registration module. With some regularity we get this error message emailed to us by WHMCS: My question for the forum, how do we "Try again at a later time?" - what is the procedure synchronizing the domains between WHMCS and ENOM when this happens? It's a bit tricky because we receive this error "after" the client's credit card has been charged. So the invoice is paid, and WHMCS advances the expiration date internally, but the domain is not renewed with ENOM. When this happens I'm tempted to press the "renew" button, but I'm concerned that this will renew the domain for another year and the domain expiration dates will still be out of sync (WHMCS will report that the domain expiration date is still a year ahead of ENOM). What is the proper procedure to fix this error? (At the moment we log into ENOM, search for the domain, and manually renew it... a step that seems unnecessary). Can someone advise us of the proper way to do this? And, if someone knows how to resolve the problem (so that it doesn't happen in the first place), that would be great. Thanks! Daniel.

Hi Matt, Will you please clarify: If an admin does not have the "Support Tickets Notifications" checked in their Admin Details, they will also not receive flagged ticket e-mail notifications? Is there any way to configure an admin to receive notification for flagged tickets, but not receive all of the other e-mail chatter for that department (new tickets opened, replies, etc.). Our goal is to notify admins when tickets are flagged to them, but not require that they also receive all of the other notifications. Thanks, Daniel.

Hi Moni, This is a great idea. My comment/request might be a little bit off topic, but one of the things we'd like is to be able to assign an affiliate ID to the affiliate (rather than WHMCS automatically assigning Affiliate IDs sequentially). The reason we want to do this is so we can group our affiliates based on the sales person who signed them up as an affiliate. For example, a sales person might not make a sale, but does sign up a lead as an affiliate. This would allow us to group all affiliates by their Affiliate ID based on which sales person signed them up (salesperson #1 assigns Affiliate IDs starting at 1000, Salesperson #2 assigns Affiliate IDs starting at 2000... and so on. So my request doesn't really speak to your question, but maybe it's closely enough related that it could be combined, and it may be useful for others. But, I also think that 2 tiers is sufficient, and I think that would be useful for us also. Thanks, Daniel

Hi Rabbie, I've been trying to see the screenshots you posted for the iPhone template you built (interested in purchasing). The links you posted are not working, can you e-mail me the pix or let me know when the links are back up. Thanks, Daniel.

Hi, I realize that this is by design, but the logic is already there to POP the mailbox, delete the message from the mailbox, evaluate the message header for TO (to determine department), FROM (to determine if from an Admin) and the header (to determine existing ticket number) and if any of these items fail it deletes the message and records the error in the log... I'm suggesting that with all of this effort the process/logic could be modified to determine if any or all of the checks fail the ticket could still be assigned to a department... The department could also be selected from a list of departments so that specific 'other' department could be created to mop up these kinds of messages. If anyone else has a need for this type of behavior, or suggestions to workaround this issue I'd be glad to hear from you. Thanks!

Hello! I've read all the documentation and spent an hour on the forums looking for an answer to this question... can someone clarify the following... We're using the POP3 import method to create support tickets from e-mail. Can WHMCS be configured to turn ALL messages received in a mailbox into support tickets, regardless of the 'TO' address? Here's my situation... A client submits a support ticket, but they don't send it 'TO' our support address they 'CC' it to our support address and WHMCS doesn't recognize the 'TO' address as a department and doesn't create a support ticket (in the Mail Ticket Import Log there's an error message Department Not Found). Sidebar: this email technique is employed by drones who routinely CC everyone about every tiny problem to ensure that everyone knows how hard they are working to resolve an issue (in this instance the 'TO' field is reserved for the person's manager or the company VP)... but I digress... So, unless one of the other 'CC' recipients happens to be one of our support staff and the message arrives in their inbox, we have no way of knowing that there is a cry for help, and the client is ignored, and they usually become even more upset because no one is responding to their support requests... it's really rather tragic... So, am I missing something...? How can we get every message that arrives into that mailbox turned into a ticket? Many thanks! Daniel.

Hi - We're new to WHMCS and we're trying to integrate WHMCS with our payment gateway "Virtual Merchant" (provided by Elavon (previously Nova). Is anyone successfully using this gateway with WHMCS? We've been working with the WHMCS developers (they helped us with a custom gateway module) but it's not working yet and I was hoping to do some of the research about how other's have made it work... Thanks, Daniel.

Hi Jamie, Did you ever get your Elavon merchant account and gateway properly integrated to WHMCS? If so, are you using Elavon's Virtual Merchant gateway? Thanks, Daniel.