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You are correct, we were and still are at that point, long story short and without putting up too much detail, The girl that we have in our employ that handles the KB writing and updates, has been diagnosed with cancer and her time is limited at this point as is her energy, we have put her on leave for awhile and she is training an aide to take over the position. I know this is not an excuse nor is it intended to be. It is just the situation. We are going to be completing the updating the KB, please bare with us. I can not give you a date that it will be done, but it will not be long.

We are sorry for the delay, I have actually been tasked to read over the current batch of updates for the old files and will be going over the new add-on package of new articles. Once we are finished they get written into script and released.

We will put that on our list as well.

I apologize for not having answered your question, For some reason we did not get notice of your first entry of it until you made your MIA entry. I assure you we are not MIA, in fact, we are making a set of KB Articles for Outlook 2007 and 2010 as a result of your request. Keep in mind it takes the writer a little time to write each one as they have to go thru each setup, step by step and then on to the programmer where we write in the proper SQL format to inject it into an existing version of the kb with all the unknowns there maybe. The set for Outlook 2007 will include: Configuring a POP email account in Outlook 2010 Configuring a POP email account with SSL in Outlook 2010 Configuring custom ports in Outlook 2010 How to change your email password in Outlook 2010 How to setup your email signature in Outlook 2010 Configuring an IMAP email account in Outlook 2010 Configuring an IMAP email account with SSL in Outlook 2010 How to delete an email account in Outlook 2010 2013 should be similar

The KB covers Versions 5.0.X thru 5.2.13

Yes The KB Is still active. You can follow the links in the signature and check it out!

We suggest a slight tweak when we are asked this. Something like changing the phase "Your Hosting Company" to the "actual name of your company". We find the easiest way to brand is to export the db, make a copy so you have 2 of them one for back-up (always). The just do a search for the phrase you want to edit and make the change. Be sure to read the sentence before, including and after to make sure the tense is correct. There are other phases you can change as well, if your "Client Area" is called something else. we used the generic WHMCS names and titles for what things were called. We provided this service as "Branding" in the past.

We are now offering the KNOWLEDGEBASE and 12 MONTH SUBSCRIPTION OF ARTICLES at a bundled price of $54.98 ! You save $5.00 right away. Just be sure to order the Bundle Deal.

We started our KB in July of 2008 with just over 100 articles! It has now grown to just under 200 articles (196 exactly). You can view the Article Listing and see the Knowledgebase. You can either install the Knowledgebase with an existing articles already in place or install as a fresh knowledgebase option. Installs in with a single file upload. The cost of the current KB is only $39.95! (But as the article count goes up, eventually so will the price.) ============= There is nothing else to buy, no renewals, the KB is yours to keep. You are free to edit it as you like through your WHMCS admin panel as you normally would. You can continue to receive new articles at 15 articles per quarter in (March, June, September, December) for 1 year for a total of 60 more articles by purchasing an additional 1 year add-on of future articles at only $19.99

We started our KB in July of 2008 with just over 100 articles! It has now grown to just under 200 articles (196 exactly). You can view the Article Listing and see the Knowledgebase. You can either install the Knowledgebase with an existing articles already in place or install as a fresh knowledgebase option. Installs in with a single file upload. The cost of the current KB is only $39.95! (But as the article count goes up, eventually so will the price.) ============= There is nothing else to buy, no renewals, the KB is yours to keep. You are free to edit it as you like through your WHMCS admin panel as you normally would. You can continue to receive new articles at 15 articles per quarter in (March, June, September, December) for 1 year for a total of 60 more articles by purchasing an additional 1 year add-on of future articles at only $19.99.

The article was not referring to changing information in WHMCS it is referring to changing the email address (contact) that is in cPanel ONLY. That change is only made in cPanel and only effects cPanel information which sends warnings re: disk quota, bandwidth usage, and email accounts approaches or is over quota. CPanel contact information re: email address does not interchange with WHMCS information. There is an article on changing contact information in WHMCS via the Client Area.

That KB article on "How to Keep Your cPanel Contact Information Up To Date" is for the information that CPANEL uses when it sends stuff like account warnings on storage space and email, it is just an email address that is "The contact information" and does not have any communication with WHMCS. The KB article on "How to Change Your cPanel Password" IS done thru the customers Client area and it does infact change it thru the system and in the WHMCS admin as well.

if you have the update subscription, you will get new articles to add, any re-written articles will be in a separate catagory so you can set then aside to edit if needed

To order Click the ORDER link on the right side or in the center of page. Next use the drop down at the top and change to "KB Articles" Or follow the link below https://www.uswebsitedesignandhosting.com/cart.php?gid=26

Anyone that has upgraded to 5.0.X and would like a FREE one time upgrade due to the change in the KB DB, simply send in a support ticket and we will make that upgrade available. Contact us through support ticket and we will provide any further details required.