Jamie Edwards

Taken from the thread: http://forums.kayako.com/showthread.php?t=14039&highlight=whmcs&page=3 I am sorry if this misled you, bit I did think it was clear enough at the time. We are yet to release our stable build; if you do not wish to test this integration, then please wait for our announcement.

Everyone, We are not looking to play a blame game with anyone. What has happened is simply a misunderstanding of the situation; customers have taken the WHMCS announcement to mean all is ready and OK to go on both sides, whereas customers who also follow Kayako announcements and forums knew that the integration was simply in testing, waiting for testers to be able to download the new WHMCS featuring integration hooks. Where did Kayako announce it as stable? From the Kayako forums, in the WHMCS thread: Whilst not a WHMCS problem per se, I think it would have been sensible to confirm the situation on Kayako's end and writing the announcement to reflect accordingly. The sooner that the hooks were added and available to WHMCS customers, the faster that our tester team (and anyone else who wanted to) could test the integration thoroughly - that was the reason for the urgency, as per the announcement on the Kayako forums. I do not think that will solve anything. Regards, Jamie Edwards

We are working on it - as I keep saying, this is still in testing - people should not assume just because WHMCS have announced 3.5 that comes with the ability to integrate Kayako products, does not mean the actual bulk of the integration code in Kayako's part is equally stable. We have never announced otherwise - so please do not upgrade to be able to integrate if you are not interested in testing what is still developmental. The only thing that has changed now that 3.5 has been released is that testers can not activley test the integration - something which was not widely done before. Thank you, Jamie Edwards

Hi everyone, The licensing issue has been resolved in the 13th December CVS build of SupportSuite and eSupport; anyone in the situation where WHMCS has been installed to a different domain simply needs to upgrade once more.

Hi all, An update regarding Kayako integration: http://forums.kayako.com/showthread.php?t=14784 Thank you, Jamie Edwards

Taken from the Kayako forums: