Hi there,
I have an installation of WHMCS where we are using GoCardless to collect payments and our accounting package is Xero. Both are integrated but the process of sending an invoice, collecting and marking the invoices as paid isn't working for all clients.
We have WHMCS set up to create invoices in GoCardless for Xero with invoice numbers starting HO which is working but not collecting payment.
In GoCardless we seem to have separate invoices for the client without this invoice number but this is where the funds are being collected it seems.
When the invoices are connected correctly Xero is telling WHMCS when an invoice is paid, but where these invoices aren't being collected by GoCardless for Xero WHMCS is not getting updated so we have invoices on WHMCS which are stuck on pending payment.
Does that make sense and can anyone help?
