Edrick

In my case I had CSF (ConfigServer Security & Firewall) module / plugin installed. So I went to WHM > Plugins > ConfigServer Security & Firewall Under that module go to Firewall Configuration TCP_OUT = There will be a string of ports that are allowed to go out, add Centova Admin port 2199 here Hit change at the bottom, it will then say you should reset CSF so the settings take affect. This is where it was for me, but depending on what you're using if it's CSF or something else to manage your Outbound Firewall policies that's what you need to add it to

Follow Up: I have figured it out, it was a lot simpler than it should of been. In this case my issue was that the Override Suspension Until 00/00/00 the issue was that my year was pre-selected to be 2018 somehow so every time I kept changing it to April of 2018 😁 So after selecting 2020 naturally it worked

Solution: Of course right after I posted this I figured it out, I have CSF installed on WHM and I had to add the port 2199 for the outbound TCP connection after that it worked I've contacted Centova and they seem to think it's a firewall issue, but I'm not really clear on what... This error means that the server upon which you're running WHMCS is unable to make a connection to Centova Cast As your Centova Cast URL appears to be valid and working, my first assumption would be that the server on which WHMCS is running has been firewalled such that it cannot make outbound connections. It is extremely common for shared web hosting providers (and even some dedicated server providers) to implement such firewall rules for perceived security reasons. I'd recommend contacting your hosting provider for assistance. In any case, this is definitely the result of a connectivity problem between your WHMCS server and your Centova Cast server, and does not represent a problem in WHMCS or Centova Cast and the first thing you should check is that port 2199 is open on the WHMCS server. ---- However the system is a CentOS Server with cPanel that is running WHCMS, so are they saying that the cPanel server also needs to have port 2199 open and is that for inbound or outbound connections? There's no custom configuration and its just a plain ol cpanel server so I would assume if custom configuration needed to be done it would have been in the documentation So I've setup the WHMCS Module for Centova and created the server, when I go to WHMCS to list Servers I can click the link to login to Centova admin portal and that works just fine, however when it goes to create an account I get the following error: Module Create Failed - Service ID: 2 - Error: Socket error accessing https://s1.domain.com:2199/api.php: fopen(https://s1.domain.com:2199/api.php): failed to open stream: Connection refused When I go to the API url I just get an XML error which I've never been to the API URL so I don't know if that's what I should get anyways? This XML file does not appear to have any style information associated with it. The document tree is shown below. <centovacast version="3.2.12" host="s1.domain.com:2199"> <response type="error"> <message>XML root tag not found.</message> </response> </centovacast> -----

So I have a client who's past due, we've gone in and multiple times told the system to not auto suspend until X Date, however it still constantly suspends the account when the CRON job runs nightly. Why is this and what am I missing? I go to the client > Services > Check box Override Suspension Until X Then the next day I go in and the checkbox has been unticked again and the account suspended.

So I've noticed while troubleshooting email issues that there's no way to "continue" with the order anymore. This use to work however I've now noticed that there seems to be no button so I'm not sure if it's an issue with the theme or what. http://c47hosting.com/clientbox/cart.php?a=add&amp;pid=3 Does anyone have ideas for how I can fix the issue? I've tried Safari and Chrome so far on a Mac and doing a select all to see if maybe the button is blending in, but it just seems to not exist? Or is it suppose to automatically continue once you select register, transfer or setup with existing domain automatically? Cause it doesn't do that either.

So I thought at first I needed to create a notification rule and enable email in notifications - no dice Then I looked into the support articles and it said make sure that the Administrator Roles had the email notifications turned on for the group - it does - no dice still Then it said to check the email template and make sure its not disabled - its not Then I thought perhaps since its sending an email to my company email that somehow it wasn't routing properly internally (I've had issues where sending an email from an on-server hosted email account to my office365 accounts won't deliver because for some reason cPanel will attempt to do local delivery even though the domain is configured for remote to office365) So I changed the email for my admin account on WHCMS to gmail and still no dice. So I'm trying to figure out why I've never received email notifications from my WHCMS system

Hi, So it seems that it was probably just because the 9am automation hadn't run. Because sure enough this afternoon when looking it said it was successfully ran at 9am. Where as the automation page was reporting the cron job successfully running every 5 minutes. So it seems that I had to wait until the 9am automation task ran for it to update the dashboard

So according to the cron status on the automation page the cron is successfully running and it updates every 5 minutes showing that. However the dashboard says automation was never run and it needs attention?