altexpro

waaaait....maybe I have misunderstood this...are all unpaid invoices generated with a digit i.e. #1 and incremented by 1 each time and then assigned the formatting that i define as WHM-1 only once it is paid?

I have also turned off sequential paid invoice number so as to keep the same invoice number as unpaid...read this on another post here

Hi Guys, Thanks for your replies. Twhiting9275: I am not sure I quite understand what you mean. See below snapshot of issued invoices: WHM-1 was generated automatically and was the first invoice. WHM-2 and 3 i had to adjust manually in invoice options. 4 and 6 are the invoice numbers that were attached by the system to subsequently issued invoices of WHM-4 and WHM-6. Below also a screenshot of my current invoice settings. It says the next invoice number is going to be #7 but why doesn't it attached "WHM" to it automatically? It seems that manual created invoice screwed up the whole thing...but then again isn't the system supposed to generate all invoice manual or auto under the same invoice number format?

Hello guys! was hoping someone here to help me out... I setup WHMCS and configured the invoice numbers to be in the following format XXX-1, XXX-2, XXX-3 and so on. The first Client order went through fine and invoice with ref XXX-1 was generated. I was then moving some existing Clients over from another server and in one of their accounts clicked on "create invoice" which generated a draft. I then cancelled and deleted that draft However the invoice numbering sequence got messed up. Now every invoice I generate starts with just a number like 3, 4, 5. I tried specifying the next invoice number in general settings by stating XXX-3 but it wont work. Now every invoice generated continues just with a single number increment without the XXX and I must manually go in and adjust. Is there a way to fix this? Big thanks in advance for your assistance