JO Spies

Good day We would like to integrate an option to have clients sign up for an e-Mail account with an existing domain that we have, much like gMail for example. Basically the client selects the option to register an account and is directed to the checkout page. There is no need to have domain option enabled as the domain already exists. Now they have to be able to type in their desired account@domain.co.za that we have available accompanied by a password. The system should be able to show if that e-Mail account has already been taken. The closest we have come to this is by adding an additional field in WHMCS, but client will only be able to insert desired e-Mail account and not have it check against the database nor insert a password. All this will have to be done manually on our side. This means no privacy for the client and extra admin.... Is there a 3rd party plugin that can help achieve this? Any help would be greatly appreciated. Regards, JO

Good day I would really appreciated some assistance regarding the above issue. After trying to add an effect in the "mega main menu" options in the dashboard in order for the menu to fade in/out I must have enable/disabled settings as the default (inhost) template menu displayed with vertical layout. Our developer managed to resolve the issue as it seemed that the "Responsive For Handheld Devices" should not be enabled in the "specific options" menu... Thing is, it was enabled previously and now the desktop menu is displayed on an mobile device instead. The other issue is that now the main menu is not displaying in WHMCS client area at all. We have previously purchased the Integration service from WHMCS and that template is selected in the General options. The header and footer matches our main site, although the menu is not displaying. I have submitted a ticket, but apparently it falls outside their scope of support. Please advise as it seems I have hit a brick wall... Thanks JO

Brian I forgot to ask if I should enable the affiliate program for this process or is it not required? JO

Dear Brian Thank you so much for your help! I was able to add the field, but will now have to test it when helping someone to sign up next time as I don't have a domain to register at the moment. I trust this will motivate the existing clients to refer potentials as everyone would like to save some cash! Thanks again! JO

Brian, Thanks again for your response. It seems that adding a client custom field to the order process order would be the best alternative for now. What would that entail? I would probably require a developer's help... JO

WOW! Thanks for the reply. I think I get it, but where do they click on the affiliate's link as not everyone has their own website? Please advise. JO

Hi there Is there an update on the status of my inquiry above with regards to the affiliate program. Brian said: "there's nothing to stop you manually creating a unique promo code in WHMCS and giving it to a specific affiliate - but I suspect any affiliate discount amounts generated might have to be assigned to the affiliate manually... not least because the affiliate percentage isn't linked by default to a promotional code percentage/discount in WHMCS." I would like to reward existing clients for referring people so when they do sign up successfully, the existing client receives either a percentage discount or free hosting for a certain amount of successful signups, etc. Please advise. Much appreciated JO

"the client won't notice anything with regards to the affiliate." That is true, although when a standard promo code is entered the discount is displayed upon checkout seeing that it is a manual process. I am referring to a unique promo code linked to affiliate so that when client enters the code they cannot see the discount generated as this is a personal arrangment between us and the affiliate. WHMCS support has confirmed that there is no such system currently in place. Thanks. JO

Hi Thanks for the response, but what is the difference between the proposed WHMCS Affiliate Promocoupon and the existing WHMCS affiliate program found in our dashboard? Keep in mind that not everyone has their own website. For this reason I would simply like to hand affiliate the promocoupon, they pass it on to the client who inserts it during checkout as is currently the case when we create a promo. The only missing link now is that the promo code should be linked to the affiliate and when it is inserted by the client upon checkout the discount amount or percentage is added to affiliate account - without client even noticing as it takes place in the background. Please advise. JO

Hi This is exactly what I would like to do as well by simply creating a discount promo code for the affiliate, they pass it on to their reference and when they sign up for a package the discount created is added to the affiliates' account. Simply as that. The WHMCS affiliate program seems very complicated and not everyone has their own website, believe it or not... JO

Good day I would greatly appreciated some assistance with the above issue. After spending countless hours and communicating with WHMCS support as well as our provider it still seems the cron jobs are not functioning correctly. Initially the logs showed that the scheduled cron jobs were delivered to the default system email account which I obviously didn't access at all. Besides seeming to be running correctly - unpaid invoices were not charged. Please note that Payfast Token ID's have been allocated so I was able to manually charge an unpaid invoice yet the other outstanding invoices are not charged. Upon investigating further I added the various paths in config.php file and crons directory as per WHMCS instructions which I followed to a tee (I believe). The necessary eMail accounts are set to pipe to the (presumed) correct path, etc etc etc. There are no support tickets displayed in WHMCS logs and a bounce back message is received when sending a message to support eMail. Have also received the below automated message: "Cannot load the ionCube PHP Loader - extension already loaded Cannot load Zend OPcache - extension already loaded Unable to communicate with the WHMCS installation. Please verify the path configured within the crons directory config.php file." I have forwarded the below to our provider which I stumbled upon in a post in the forum but not sure how related it is seeing that no tickets are showing in the logs: "It is all to do with the local.ini file if you use MultiPHP. When I looked at the one for PHP7, the local.ini file was pointing to the wrong ionCube loader for PHP 7.0. Hence it spitting out a PHP error. Changing the local.ini file by commenting out the ref to the wrong ionCube loader (via the "MultiPHP INI Editor" sidebar option in WHM for PHP 7.0) solved this: ;zend_extension="/usr/local/IonCube/ioncube_loader_lin_5.6.so" MultiPHP had a one line ini for the correct loader, but I think the order in which these piecemeal ini files are loaded / read meant that the 5.6 loader line was the last one read, overriding the correct loader line." I am also not able to edit the "cron command" under SETUP -> Automation settings in order to correct the path and cron schedule which should be 0,30 after updated in cPanel. */5 * * * * php -q /home/hostingpartnersc/public_html/whmcs/crons/pipe.php/cron.php It there anyone who could assist me in this regard and give me a nudge in the right direction? Much appreciated JO

Thank you so much! It worked. You are a LIFE SAVER! much appreciated JO

Hello Chris I had to delete existing order and asked client to signup for hosting and register new domain (again) and also use existing domain to sign up for hosting (again)... You can imagine the frustration on his side. This is the scenario.... Upon registering a new domain while signing up for hosting the automated process worked fine... I enabled "use existing domain" while signing up for hosting with his existing domain which is registered with us through our registrar. The two hosting packages display in his account as well as the newly registered domain BUT the existing domain doesn't display under DOMAINS in his account nor does it display in our admin area under his account. Everything seems in order and set to active yet I am not able to activate the domain... The package was created on our server and confirmation received... I cannot change, delete or setup again as he has paid for the services and received all the email confirmation messages. You can imagine the frustration!? Everything is setup so its only a matter of getting this domain to display. Your response is much appreciated. Thanks JO

Hi Yes it seems like I am creating a negative invoice as the client's account is credited... Perhaps I am missing something.... I cannot seem to find any other way to create standard invoice. I am stuck... JO

Thanks for the response. I have followed the instructions but to no avail... Any idea what could be the issue when credit is given while creating a new invoice... JO

Good day, I require help with creating a new invoice for a card payment. I forgot to enable "recurring payment" in our payment gateway settings. We are using Payfast. Client paid via card upon registration but recurring payment obviously didn't take place. Before there was a "pay now" button on the unpaid invoice, but this time it didn't display and therefore I deleted that invoice and have been trying to create a new one. Now upon creating new invoice the client is credited instead. Can anyone advise on how to solve this issue? Much appreciated. JO