hello Willow,
try to make a new supportticketsubmit-steptwo.tpl file with this code below:
{if $errormessage}<div class="errorbox">{$errormessage|replace:'[*]':' # '} # </div>
{/if}
<form method="post" action="{$SERVER.PHP_SELF}?step=3" enctype="multipart/form-data">
<input type="hidden" name="deptid" value="{$deptid}">
<table width=100% cellspacing=1 cellpadding=0 bgcolor=#8FBCE9><tr><td bgcolor=#ffffff>
<table width=100% cellpadding=2>
<tr><td width=120 class="fieldarea">{$LANG.supportticketsclientname}</td><td>{if $loggedin}{$clientname}{else}<input type="text" name="name" size=30 value="{$name}">{/if}</td></tr>
<tr><td class="fieldarea">{$LANG.supportticketsclientemail}</td><td>{if $loggedin}{$email}{else}<input type="text" name="email" size=50 value="{$email}">{/if}</td></tr>
<tr><td class="fieldarea">{$LANG.supportticketsdepartment}</td><td>{$department}</td></tr>
<tr><td class="fieldarea">{$LANG.supportticketsticketsubject}</td><td><input type="text" name="subject" size=60 value="{$subject}"></td></tr>
<tr><td class="fieldarea">{$LANG.supportticketsticketurgency}</td><td><select name="urgency">
<option value="High">{$LANG.supportticketsticketurgencyhigh}</option>
<option value="Medium" selected>{$LANG.supportticketsticketurgencymedium}</option>
<option value="Low">{$LANG.supportticketsticketurgencylow}</option>
</select></td></tr>
<tr><td colspan="2" class="fieldarea"><textarea name="message" rows=12 style="width:100%">{$message}</textarea></td></tr>
{foreach key=num item=customfield from=$customfields}
<tr><td class="fieldarea">{$customfield.name}</td><td>{$customfield.input} {$customfield.required}</td></tr>
{/foreach}
<tr><td class="fieldarea">{$LANG.supportticketsticketattachment}:</td><td><input type="file" name="attachment" style="width:80%">
({$LANG.supportticketsallowedextensions}: {$allowedfiletypes})</td></tr>
</table>
</td></tr></table>
{if $capatacha}<p align=center>{$LANG.imagecheck}
[img=includes/verifyimage.php] <input type="text" name="code" size="10" maxlength="5"></p>{/if}
<p align="center"><input type="submit" value="{$LANG.supportticketsticketsubmit}"></p>
</form>
try and tell me results