wd33

My problem is that under the Credits tab, I can't Add Credit To Invoice or Remove Credit From Invoice because both boxes say that $0.00 credit is available. I had assumed that adding a credit under Manage Credits would make funds available to apply to the invoice under that tab. Under the Client Summary, it says Available Credit Balance: $0.00. Yet the credit I entered under manage Credits is still there. ANSWER: Apparently I needed to also add the credit amount to the Profile tab under Client Profile to make it work. Now it works as I expected but it wasn't clear to me that the Manage Credits entry was purely informational - I assume - as a backup record for my manual entry of the amount under the profile tab.

I've checked and can't find the answer in the forums nor the manual. The question was raised before and thread meandered off the original question without answering it. A customer enters 2 orders for 2 services. I then decide that I want to keep the orders that he has entered but I want to credit him the value of one of the orders effectively giving him the second service for free. From the admin page, I go to Manage Credits and enter a credit for $X. This seems consistent with the manual ("The credit will be added to the clients balance and credit entry shown on the credits list".) However the amount of the credit does not get credited to the clients balance and it is not available to apply as a credit manually to the invoice. However the credit is retained in the list of credits. Am I misinterpreting the proper usage of Manage Credits? I understand that it can be applied automatically to the next invoice but I want to apply it to a pre-existing invoice. Thanks for your help.

I have altered the layout of the client area so that the $pageicons in the upper right are now left of the $pagetitle similar to the relationship in the menu layout below. This works well except that there is no pageicon for the initial Support page which leaves the word "Support" looking a little too bare for my tastes. I found an icon for Support that I like and I have sized it like the others and placed it in the right folder. My challenge is to figure out how to get it to display. For the other pages, the $pageicon appears to be set in the encrypted phpfile and then used in the header.tpl file: {if $pageicon}<img src="{$pageicon}" align="left" alt="" /> {/if} For the Support page, somewhere presumably in clientarea.php? it needs to set $pageicon to the new icon filename but I don't think I can do that in the encrypted php file. Do I need to ask Matt to add it to the next release or am I more likely missing something really obvious?? Thanks.