Brian,
Thank you so much for your quick response, it is appreciated. I will make a note of this and try it with their next payment or our billing department (me included) will just have to mentally remember to uncheck the dad-gum box.
If you WHMCS guru's are reading this - I even have a note in the admin notes but it is so small. I mean if we are wishing... I would love to have an option for a pop-up or dialog box that would give you notes or an option (showing up as soon as you click into a specific client's account). Or even wish while in WHMCS and on their Client Profile page, there was a check box (along with all the other options) to "NOT" send email payment notifications to customer. This as I hate having my customers upset and sending me an email in all CAPS upset that the box was inadvertently NOT unchecked and they received a confirmation.
Thanks again Brian and anyone else who is reading and has advice! Appreciated greatly