Lone

I just wanted to post up the below to help anyone else in future as it was very frustrating to try and get the Configurable Product Options to work. We were having issues where it would give alerts such as 'Custom' package not found and just wouldn't update the fields for client products despite following the KB article as closely as possible. Below are the issues we faced which might help someone else in the future! * You must use the 'root' user to access cPanel and not a reseller account. This is a cPanel limitation and I have asked support to add this to the article as it was the major hurdle we were facing. * You actually have to purchase the configurable products addon even if you have a leased license. I assumed we had it included because you were able to set configurable fields but didn't realise this was standard and you needed to purchase this addon to just enable some functionality behind the scenes. * Upgrade to the latest version of cPanel. We were running 11.32 (less than a year old) and were able to follow the logs to see the right commands were being sent but cPanel just wasn't upgrading the accounts disk space. We are now running 11.36 and this issue has fixed itself. One last handy tip is that you can see a log of commands being sent to cPanel by going to 'Utilities' -> 'Logs' -> 'Module Logs' Hope this helps someone else having to go through the same frustrations we did as we just about gave up using WHMCS.

Turns out these fields are only accessible via the API and won't be set to these columns in the table. However if you have the cron setup as below they will be updated from cPanel: "The disklimit and bwlimit are only populated when you have the usage information being updated from your server. This is enabled in Setup -> Automation Settings under the "Miscellaneous" section."

I've sent a ticket about this thread now and it can be closed or Ill update it with any findings.

In our system we have setup a hosting product which has the following configurable options available for it as outlined in the setup article below under step 9: http://docs.whmcs.com/Configurable_Package_Addon * Disk Space (100MB, 200MB etc.) * Bandwidth (2000MB, 3000MB etc.) The options are working as expected when ordering and editing existing products for clients whereby we now have a drop down for the fields 'Disk Space' and 'Bandwidth'. However, we cannot export these values via the export tool or access them easily via the API. Looking at the 'tblhosting' table shouldn't these options populate the below fields (which are also accessible via the API): * disklimit * bwlimit We can access the values via the API but not via the above 'standard' fields and need to remember the ID for each possible option.