dejongj

It works with their testbed...But I've never heard from Enom again regarding the live service activation....I don't like non communication so I go elsewhere now...

It was suggested to disable modules/addons - which was only eNom and EU VAT and that didn't make any difference, besides that is the admin area isn't it I've provided access 12 hours ago against my better judgement and before I get accused again of not giving them a change, but still haven't got any client side working at all. Admin is absolutely fine. License management system now thinks it wasn't issued and as it was issued previously at this IP it doesn't seem to be assigning/completing the process anymore... Bit of a mess, I can deal with the business impact for the moment, but it is this lack of timely communication (2 messages in 36 hours) from WHMCS that I find more concerning for the future...Maybe my customer service expectations are too high, I know my customers won't like it if I did that to them...Especially not for something where you've paid real money but is a protection against people who don't pay the money.

Possibly, I would have hoped that for something so fundamental as a blanket block of the license to all client functions there is a more targeted approach with perhaps a request for a number of key files/logs to be provided. And only then as a last resort request to handover full access. I mean this is not like one little piece is not working. It is very distinctive. All admin functions operate fine, none of the client functions (outside the admin interface) work at all.

Because that was the very first original response, ignoring the information I've already provided them in a boilerplate type text. I responded immediately back, reiterating the situation and then there is absolutely nothing. Surely there is some troubleshooting to be done opposed to I need full access to your systems otherwise I wont engage. So I responded that I'm not confortable with that within 5 minutes and reiterated the issue that was already in the first post. Surely any reasonable support team can just respond and even if that is the only way reiterate that is the only way...

Anyone? Or anyone from WHMCS? My client area is totally unusable, WHMCS is not responding at all to support requests other than the stock message yesterday. I must admit I'm very disappointed in the support available for software many of our businesses rely on and what is effectively anti-piracy measure that cripple the system working for full paying customers... Sorry winch over, it is just so frustrating..

Hi, I had to move my servers around and moved my WHMCS through a backup and restore on another server. Following that I've reissued my license here on whmcs went in the administrative window and can see it is license fully. However whilst the admin side is fine, the client side keeps getting #602 Invalid License I've contacted whmcs for support but bar access to my mortgage account they want full access to my servers/details before even considering and giving out pointers what is wrong. Has anyone encountered this before? Any suggestions? I'm running 5.2.3 Thanks for looking. JP

I can't get this script to work on 5.2.3. It just says import complete but then there is nothing there. ** Update: well it wouldn't if I don't set my IP up would it How long until that is supposed to be working? ** Duh 2 moment: when testing the URL my workstation isn't on the same IP as my server....Got to add the URL locally as well if you want to test the URL.