cloho

This is a new installation and most settings are defaults so taking that into consideration, support@ourdomain is a distribution list. My email is the only one as a member. There are 2 support departments currently both using the support@ourdomain. Clients only are allowed to open tickets and 'Pipe replies only' are disabled. Of course this makes no sense since I have no pop3 settings. Those settings need to be changed but my WHMCS config has no way of checking, receiving, or fetching email in any way at the moment. But this shouldn't matter right? For example if WHMCS creates an invoice and sends the email to the user using phpmail (with reply to support@ourdomain) then that should be it. Customer receives the email and thats that. But it sends support@ourdomain that email error which should have nothing to do with support tickets. What it tells me is that WHMCS is trying to send an email to a customer but the customer has no email address even though they do. I don't see how email loops would cause this even if we did have some (we don't) since WHMCS isn't fetching or receiving emails. It's just sending out invoice emails and then sending me the error even though the customer receives the invoices.

PHPmail(), port 25 and the rest of the SMTP fields are blank. It's all default settings with the exception of the From name and email (same email getting the notifications) and the presales email (sales email).

Admin, No, Yes. The emails are not support tickets they're basically anything send from WHMCS using phpmail which works fine for the other web apps on that server. All of the users it's trying to send emails to also have email addresses in their profiles. These were imported from another billing system using a WHMCS provided script, I will test on a new account and update the thread. The message is incredibly vague.

Hi, Can anyone give me an idea of what this email means? Whenever WHMCS sends an email out it appears that it sends the email in the email logs but then I get one sent to mel with a WHMCS header that says: "Your email to support was not accepted because the email address you submitted it from was not found on our system. When requesting support, please ensure you email from the same email address that you use to login to our client area." Any help or ideas are appreciated. Thanks.