mtnbiz

It turns out their card was stolen and they got a new card. I went in and the new card was charged correctly. Now I will have to wait until next month to see if it works correctly. Thanks for your help.

I have a new client. His first purchase was 2 months ago. It was for: hosting $XX/month upgrades: $XXX/Month (configured as product addons) One-time setup: $XXX The initial payment (March) went through OK. The next month (April) the charge (for hosting and upgrades) didn't go through automatically (the system said it didn't have the credit card information??). I still had his card information, so I sent it through again. Now this month (May) it isn't going through automatically. I need to fix something. The system has sent him an invoice, but it isn't charging his card. Why is it not automatically processing the payment? What do I need to do to fix it? Is there a problem processing a purchase with a setup fee and product addons? Any help would be appreciated. -Shaun

I am going to write the solution here because I couldn't find it anywhere else on the web. I changed the username and then hit "save changes". Duh Because the "save changes" button was at the bottom of the page, I didn't see it before. All of my previous attempts were made using the "create" module button - and that obviously didn't work. I had read that you couldn't change a username, but that is AFTER the account is set up in cPanel because the database and everything is already set up by then. So, if you get the "A group for that username already exists" error, just change the username and click the "save changes" button at the bottom of the page. THEN click the create module button and everything will be set up on cPanel - good to go! Hope this helps.

I created an account. Usually everything gets created automatically, just like it is supposed to. This time, the client's domain starts with "mountain..." and that was automatically chosen as the username. I get the message that the account is pending. When I try to change it to active, it gives me the error, "Sorry, a group for that username already exists." I check cPanel and the server space wasn't set up either. OK, so the name already exists. I can't change the username. What are my options? Can I create another account and choose the username? Will the automatic billing I already set up continue to work? Can I merge the correct account with the new one? I understand that other people are having the same problem, but I can't figure out how to fix it because the username can't be changed.

Thank you everyone for your help! I couldn't find "text-transform" on any existing stylesheet, so I added my own {text-transform:capitalize;} to the stylesheet for the "comparison" order form and now it looks great. The page, btw, was https://www.firstclasswebhosting.com/clients/cart.php?a=confproduct&i=1

I would like to change the phrases on the "Choose Options" and "Review and Checkout" pages, so that they start with capitalized letters. Currently everything is lowercase. I looked at the english.php file, but everything there had initial caps, and I can't find any .tpl pages with these terms... choose billing cycle configurable options available addons additional required information order summary your details payment method notes/additional information Where are these phrases and how can I capitalize them? Thanks in advance

@OthelloTech Thank you. I appreciate the time it took to write that up. It is going in my procedures manual.

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Thank you for your response. That's what I thought too. I must not have set it up correctly because it sent them a payment due invoice, suspended it and terminated it all in one day. Changed the due date. OK. How? I would, but I don't want to use the "send a check" option. (Except in this case.) Can I set up the "pay by check" option and just make it available/visible when I need it?

Thank you very much for your help. automatic suspension is ticked. 7 suspend days. (Then why did it suspend and terminate on the same day?) I just un-ticked automatic termination And termination was set at 60 days Payment reminder emails is ticked. Should it not be? I set it up as "free." Why do we need to pay it? I went to the client profile => invoice => options and marked it "paid" and changed the date to 1/1/2013. I hope that will take care of it. Is there a way to set up a reminder for me to remember to bill them again before the due date?

Hi all. New here and of course, I have a question: I set up an account for a client today who paid for a year's worth of hosting in advance (doesn't like credit cards.) I got my cron job report and found that his account had been late, suspended and terminated all within a day! How can I manually set up an account when I get paid by check (without adding "pay by check" to the options) that won't get dumped. I still don't know why it got terminated. Any help would be appreciated. Shaun