Other than a cron job what suggestions do you have to create the following functionality:
Customer created ticket requires very little communication back and forward, OR, ticket created is spam or does not require response(spamcop report). Technician then recieves the email notification and can either modify hidden values that will not be sent to customer or input a string such as "This ticket does not require response" that will be interpereted to assign new status of the ticket...
Example:
TO: Tech@herp.com
FROM: Cust@derp.com
Subject: DNS entry plz
Please add the following.
thx
_______________________
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| Your request has been satisfied
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| you can respond to this tiket directly by email or click this link
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| mark ticket for deletion? No
| mark ticket to close? Yes
Please let me know if I'm not clear:?:
