PARoss

Error after copying files, and trying to log in: Warning: PDO::__construct(): The server requested authentication method unknown to the client [mysql_old_password] in /home/paross/public_html/support/vendor/illuminate/database/Illuminate/Database/Connectors/Connector.php on line 47 Critical Error SQLSTATE[HY000] [2054] The server requested authentication method unknown to the client Ideas?

That did it. Thanks.

Yes, and yes. - - - Updated - - - Here's my configuration.php: $templates_compiledir = "/home/paross/templates_c/"; $attachments_dir = "/home/paross/attachments/"; $downloads_dir = "/home/paross/downloads/"; Is that okay?

The folder must be in the wrong location, but it is writable. Hostgator doesn't use "home". So is "/home/paross/templates_c/" the same as "/public_html/templates_c/"? It looks like WHMCS put /templates_c/ in the root install folder, which for me is /support/. I have copied the templates_c to both places, and it IS WRITABLE! So, now what?

Nope. It still doesn't work.

I was cleaning up my domain yesterday and deleted my templates. Permissions Error The templates compiling directory '/home/paross/templates_c/' must be writeable (CHMOD 777) before you can continue. If the path shown is incorrect, you can update it in the configuration.php file. My last update included two template folders: Classic and Portal. Can i just FTP those to the Templates_c folder? Phil

Same error this morning. What login in needed?

I did go through a server upgrade recently. I made the change, tomorrow will tell. Thanks.

Why am I getting this: Cron Job Report for Friday 8th November 2013 @ 01:00:07 0 Invoices Created 0 Late Fees Added 0 Unpaid Invoice Payment Reminders Sent 0 Overdue Invoice Reminders Sent 0 Domain Renewal Notices Sent 0 Cancellation Requests Processed 0 Services Suspended - ERROR: Manual Suspension Required - Login Failed - Heck Heckert - Starter Hosting Pkg. - dixiepaddle.com (Service ID: 34 - User ID: 3) - ERROR: Manual Suspension Required - Login Failed - Heck Heckert - Starter Hosting Pkg. - padenny.com (Service ID: 29 - User ID: 3) - ERROR: Manual Suspension Required - Login Failed - Heck Heckert - Starter Hosting Pkg. - phsclassof1966.com (Service ID: 39 - User ID: 3) - ERROR: Manual Suspension Required - Login Failed - Heck Heckert - Starter Hosting Pkg. - yellowambulette.com (Service ID: 33 - User ID: 3) - ERROR: Manual Suspension Required - Login Failed - Heck Heckert - Starter Hosting Pkg. - yellowtaxiparkersburg.com (Service ID: 18 - User ID: 3) 0 Fixed Term Terminations Processed Processed Email Marketer Rules Updated Disk & Bandwidth Usage Stats

Ah, there it is. Thanks.

Where is the menu to control this: Disable Grouping in Invoices Added option to disable automatic combining of products/services into a single grouped invoice when due on the same day and by the same client as a client profile and client group option. I have domain and hosting invoices due the same day to the same clients that are not being grouped. Phil

Okay, it seems to be working now. Question: if I have a customer whose website I host, but I do not provide the domain registration service for that URL, should that domain be listed in the Client Profile "Domains" tab? And if I have a customer whose website I host and provide domain registration for that URL, should that domain be listed in Client Profile "Domains" tab AND should there be two "Products" listed: hosting and domain registration?

I did the "Quick reply" twice and nothing posted. Maybe I just don't understand (as if there's a chance I do!). Can someone define "Domain" as it is used in the "Client Profile"? Is it a "registered" domain? Or a "hosted" domain? How is "Domain" related to "Product"?

I added all of my hosting domains from WHM C-Panel. I'm now trying to get my eNom domain registrations into WHMCS. I followed the directions above - http://docs.whmcs.com/Importing_Data#Manual_Domain_Only_Entry But it didn't work. I got this error "Invalid TLD/Registration Period Supplied for Domain Registration" Yet an order was created, but "pending." So, I made it active. But there still is nothing in the "Domains" tab of the "Clients Profile." I don't know what to do.

I have WHMCS installed on my Hostgator reseller site. Everything is done -- clients imported, products defined, eNom set up with the API, eNom cron running, etc. But there is one problem -- no domains appear in WHMCS. I've busted a gut trying to figure out what the problem is, had Hostgator help, eNom help and WHMCS support help, but the problem persists. It might be that there needs to be some consistency between the clients and the eNom domains that the Cron job looks for and then imports into WHMCS. It is possible that this could be the problem, I don't know. Question: what does the Cron job look for at eNom that triggers it to pull a domain's info into WHMCS? Thanks in advance. Phil