munman

Hello, When a client creates a customer order, I would like to automatically be able to create a support ticket from the order. Some of the order details would be included in the new support ticket. I see that there are hooks such as TicketOpen. Would this be the way to accomplish it? Specifically, I would have an order that would contain a hosting product, and also an other services product. The other services product is what I would like to create a support ticket for automatically. I'm trying to understand if WHMCS is capable of this, and did not find any specific examples that could give me the answer. Thanks for any help!

So to be clear, to do a fresh install, I would: Backup my database files Take a copy of the configuration.php file Wipe the WHMCS directory Upload the v 5.0.3 files Rename my admin folder to match my previous install ??? Replace my copy of the configuration.php file Restore the database I have a few styling mods that I would lose, but I can redo those anyway. Any steps I'm missing? What does "then it will be the base of your install" mean? I currently have nothing in the templates_c directory. Thank you FlexHost!

Can anyone help me with these questions? Thank you.

Hi - Yes, I did both. Still a 404. Is there a WHMCS cache directory that I should be clearing also? If so, where is it? (I cleared my browser cache, not any cache in WHMCS). I'm thinking of wiping the whole WHMCS directory, and doing a fresh install. My question is (forgive my inexperience, I don't do WHMCS installs every day) - if I do a fresh install from scratch, and then restore my database, my data should all be there, correct? Thanks for your help

Anybody have any advice on this? Has anyone seen it before?

I got hacked via a submitted ticket. After locating files and cleaning up (my host helped), changing passwords, and checking my config file, I did a DB backup and then I uploaded the version 5.0.3 files. I then tried to access http://mydomain.com/whmcs/myadminfolder/login.php (also tried https) to run the install. As soon as the browser tries to access the login.php file, it redirects to https://mydomain.com/whmcs/install/install.php, and then gives me a 404. I can FTP to the login.php file, and it's there.... What am I doing wrong?

I thought that was a strange reply by the person I bought the template from... Would you be able to tell me the code to put in the quotepdf.tpl file to retrieve the Product Description? Coding here is not my strong suit. Thanks much for the reply!

I'm somewhat new to WHMCS, so forgive me if this is a basic question (I couldn't find the answer anywhere in the documentation or forum). I created a text area custom field in Products/Services. I now want to populate that field. Where can I access it? Do I need to add it to the admin area first? My second step will be to output it to a quote, but I THINK I might be able to manage that, once I can actually populate it. The field that I am adding will be used to store product detailed description. I realize that there is already a Product Description in Products/Services on the Details tab, but apparently it cannot be retrieved and output to a quote (at least that is what I was told by a reputable expert). The Product Group and Product Name are brought over to the quote as part of default functionality, but I need the details also. Any help would be appreciated in this, as I have several hours into it already trying to figure it out.