brycekmartin

Great job on this. I was looking to move my logo up higher on the document as well. I'll be changing to use a PNG instead of a JPG. Thanks for the links to the DOCs. Best of luck.

Looks like someone didn't pay their hosting bill... it looks like their account is suspended.

See, my setup is that I have WHMCS but I also have WHM. So I can set the customer up in WHM and then import that account into WHMCS and then they can see it as a service. I know its a bit clunky, and I agree it would be nice if you could auto provision it just like an order.

Well I just came across a great use for this today. The fact that some of my customers are SMB's and prefer to pay by the PO/Invoice/Check method. So I can add a hosting package as a billable item and have the invoice created. Then I can mark it as paid offline. There is no way (that I have found so far) to create an order without choosing my credit card gateway as the payment method. Now, I might be missing something, but if not then this works for my situation.

I go through a company called Newtek to handle my credit card processing. They use USAePay which is supported by WHMCS. Email me or PM me and I'll get you in touch with a representative. Its really easy and can be hooked to an existing business account with no problems at all. bryce at bravobryce dot com

So I have a working relationship with one of my customers in which I offer them a micro package for their smallest clients. I'm setting up WHMCS as my backend system and would like to only offer this package to this customer. I don't want it to show up for any other customers, or maybe only ones I make arrangements with in the future. Is this possible? To hide a hosting package based on customer?

On caveat... I sent the same email to all 4 addresses at once. I didn't split them into different emails. Once I split them I got the 2 tickets I should have gotten and see the rejection of the 2 that should reject. Is this a bug or working by design? It seems that it somehow only takes the 1st email listed in the mail header and strips the rest as opposed to the email box it is POP'ing from....doesn't this open up the possibility of spoofing?

Well as I suspected, the ones I originally sent from the admin email were being rejected. But the next one had a problem because the email that I sent from was an "Unregistered Email Address". Now, I understand that it would reject support for the billing department and the support department for this because they are setup to only accept from registered users. But it actually lists the billing error 4 times (I have 4 departments) but doesn't show anything with support, abuse, or sales. Any thoughts on that?

So I have the cron job set up to pop from 4 different email addresses into their 4 corresponding departments. The emails get pop'ed but the tickets aren't getting created. I found a reference from a FAQ that said the admin can't send support tickets, so I sent them from a different email address for testing. It still didn't create them. I see the emails in the accounts, the cron job runs, the emails disappear, the cron job logs that it found the email in each of the 4 accounts, but no tickets. I don't see any error log in my WHMCS directory where I have the app installed. Anybody have any ideas? Thanks Bryce