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Custom View Tickets Tempalte

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This is a custom view tickets template we built for the admin area. It adds the department name to to ticket view as well as a tab that shows all of the customers previous tickets. It uses a custom smarty plugin to load the previous ticket data, see the readme.txt file in the zip for upload instructions. Enjoy.

viewticket.zip

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any screenshots?

 

sounds like it might be good but too little info, a couple of screenshots (with blurred info) may convince some people

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Hi,

 

Here is a screenshot of the ticket view page, showing the "Previous Tickets" tab that I added. You will also notice the department name appears the tabs, something we found a helpful reminder when dealing with multiple departments..

 

previoustickets.png

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Glad everyone likes it. When I get some free time I will release some more customization I have made.

 

Please do 8)

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