Using pipe setup ticket replies are in UTC

[FrankAU 0]

Hi Anyone,

 

Have a small problem, we upgraded to latest version 8.6.1 and setup Piping for email (previously it was POP.

It is faster so no complains there :)

But the issue (I think it is a BUG with WHMCS but needs to confirm that it is happening also to others)

When someone replies via their email (eg. Outlook) WHMCS post replies in the ticket as UTC. 

The issue that then faces is that in the tickets replies it messed messed up for example:

We open a ticket via WHMCS and the right time zone SYD/AU is posted

Customer replies and the ticket gets updated in UTC

We reply to them from WHMCS and ticket get updated in SYD/AU

Now all those 3 entries in ORDER  should be on the ticket as follows:

1. Us opening the ticket

2. Customer Reply

3. Us replying to ticket

 

But that is not happening and instead it is in this order

1.  Customer Reply

2. Us opening the ticket

3. Us replying to ticket

The headache is, if it is a long ticket, then there is no way of tracking replies from customers properly as they will be out by 10 hrs in our case

Edited Saturday at 10:48 PM by FrankAU

[FrankAU 0]

for anyone that needs to fix

We managed to fix the issue

Goto your phpinfo.php

Check these entries

Configuration File (php.ini) Path	/opt/alt/php74/etc
Loaded Configuration File	/opt/alt/php74/etc/php.ini

Login in console/putty

Edit the file

You will find the timezone empty

just fill your timezone with the timezone of your choice and save

Edited Monday at 10:41 AM by FrankAU
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