Sea-wing 0 Posted January 2 (edited) Hello, I just sent a $600 invoice to a client. When he went to pay it using PayPal a $200 credit was applied to the invoice, so he was only charged $400. I did not put that credit on his account. I also noticed that previous invoices had credits applied to them on his account, but I was sure that I received payment. I looked back through paypal and I was not paid for these invoices. Any ideas how this happened? Thank you. Edited January 2 by Sea-wing 0 Quote Share this post Link to post Share on other sites
DennisHermannsen 105 Posted January 2 Check the client's credit history. It's most likely double payments. 0 Quote Share this post Link to post Share on other sites
Sea-wing 0 Posted January 2 Where do I find the Credit history? 0 Quote Share this post Link to post Share on other sites
Sea-wing 0 Posted January 2 Actually I found it. How do I remove credit from a client's account? 0 Quote Share this post Link to post Share on other sites
Sea-wing 0 Posted January 2 Never mind. I found the answer in another thread. 0 Quote Share this post Link to post Share on other sites
bear 213 Posted January 3 11 hours ago, Sea-wing said: Never mind. I found the answer in another thread Any chance of linking to it so the next person with the issue can find it also? 0 Quote Share this post Link to post Share on other sites
WHMCS John 240 Posted January 9 The documentation which details how to remove credits is located at: https://docs.whmcs.com/Adding_and_Working_With_Credit#Adding_or_Removing_Client_Credit 1 Quote Share this post Link to post Share on other sites
