PHP Version Compatibility: An error occurred while analyzing installation files.

[Damo 27]

Hello.  I am receiving the follow error message when attempt to run the PHP Version Compatibility utility.

[WHMCS John 242]

Hi @Damo,

This is a fall-back error in the event there is no specific error detail available.

It's not an error we've ever had reported before, so please do update your support ticket with access credentials, so we can analyse your system to identify the cause of this: https://www.whmcs.com/submit-a-ticket/

[Damo 27]

I've identified the cause.  There was a directory that wasn't readable and it was generating a 500 error.

Perhaps the scanner could handle this type of exception instead of bombing out completely.

[Mods 0]

On 11/24/2022 at 7:35 PM, Damo said:

I've identified the cause.  There was a directory that wasn't readable and it was generating a 500 error.

Perhaps the scanner could handle this type of exception instead of bombing out completely.

Might I ask how you were able to determine which directory was causing this error?  We've run into this same problem and can't determine the cause.

[Damo 27]

On 12/31/2022 at 7:29 AM, Mods said:

Might I ask how you were able to determine which directory was causing this error?  We've run into this same problem and can't determine the cause.

I turned on error reporting in the WHMCS config file, re-ran the check and the directory name showed up in the PHP error log.