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alanccw

Why so many spams to pre-sales department?

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Hi,

I have two departments, pre-sales department and support department.

To submit ticket to any department, one should fill out a form, including an image verification. Like this: https://www.datanumen.com/customer/submitticket.php?step=2&deptid=4

The strange thing is that recently, there are a lot of spam emails to the pre-sales department, but very few to the support department.

How can that be?

And how to check whether the spammers are sending emails to the email address of the departments, instead of using the online submission form?

Thanks

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Are you using Google ReCaptcha? If not, then will be a great place to start, especially if spam is the main issue.  However, if you already have this setup, then it could be that the Pre-Sales form does not have captcha enabled.

You can choose which forms have a captcha enabled on them by checking the appropriate boxes in "Captcha for Select Forms". The following options are available:

  • Shopping Cart Checkout - On checkout in the Client Area
  • Domain Checker - The homepage domain checker, and on the Register or Transfer domain pages in the cart
  • Client Registration - register.php
  • Contact Form - contactus.php
  • Ticket Submission - When submitting a ticket
  • Login Forms - Admin and Client login forms

Please ensure that it is enabled on all forms, to reduce spam.

For further information, visit
https://docs.whmcs.com/Google_reCAPTCHA#Captcha_Locations

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No. I am not using Google Recaptcha, just a standard image captcha in the Pre-sales form. I will try this option if possible. Thank you very much for the great help.

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Hi,

How to know the Google reCaptcha is enabled? I have followed all the instructions in https://docs.whmcs.com/Google_reCAPTCHA#Captcha_Locations and now in the submit ticket form https://www.datanumen.com/customer/submitticket.php?step=2&deptid=3, I does not see anything since it is invisible. How can I know it is working? I have submitted a test ticket. However, the "Total Verfication" in Google reCaptcha is always 0.

 

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