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Jonh Carter

The system blocked a potential email loop.

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Hello,

When someone open a support ticket the ticket open successfully without a problem. but when i check in Ticket Mail Import Log it shows The system blocked a potential email loop & in support center it show a error box abe the ticket box  Unimported Replies The following replies were blocked and are not visible in this ticket. i am using the latest cron files. Screenshot attached. the problem start after migrate to 8.4.1.

838521302_ticketerror.PNG.d04802d63684fa39e1d3cb5370f41fd0.PNG

Please help me to fix this issue.

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There isn't much in what you provided to have anyone here help, so, have you asked support? 
 

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