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theozsnowman

admin becomes unresponsive

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we have 2 seperate installs on servers with Vultr in Sydney and this morning we are finding that both are really really slow to respond.

I had initially thought it was some addons playing up so i disabled them all and slowly re-enabled them till it went slow again and we found that the Modules Garden plugins we have seem to be at fault, so i temporarily re-named their folders with .BAK on the end of the folder names and this fixed the issue for a short time then its gone slow again

how can we identify if this is a licencing lookup issue or something similar or a problem elsewhere? Ive been right thru the error and troubleshooting guides and cant narrow it down

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9 hours ago, theozsnowman said:

we have 2 seperate installs on servers with Vultr in Sydney and this morning we are finding that both are really really slow to respond.

I had initially thought it was some addons playing up so i disabled them all and slowly re-enabled them till it went slow again and we found that the Modules Garden plugins we have seem to be at fault, so i temporarily re-named their folders with .BAK on the end of the folder names and this fixed the issue for a short time then its gone slow again

how can we identify if this is a licencing lookup issue or something similar or a problem elsewhere? Ive been right thru the error and troubleshooting guides and cant narrow it down

If you renamed the module directory then it is highly unlikely that our module lies behind your issues, simply because it would not load at all after the name has been changed. As rightly suggested by @Bigol'tastynuggets, please join us in a ticket so our support agents can take a further look into this for you.

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