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lulzkiller

Customers are cheating the system

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Hi

So I have some customers, who forgot to pay so their domains go into redemption, and there is fee added to the invoice.
But, then these clients go to manually renew the domain, and by this way removing the redemption fee from the original invoice, and create a new without, and the original invoice is left unpaid with only the redemption fee remaining.

What can I do to close this hole....

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It is funny in some cases WHMCS checks for an active invoice and denies an action, like upgrading, but yet I guess it doesn't check status for the redemption and active invoice?  Ugh.  A hook that checks for an unpaid invoice for the domain and prevents the renewal from getting to the cart or checking out from the cart would be needed. 

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I guess there's something wrong in your WHMCS configuration: when a domain is in redemption,? Even if the user inserts a new renewal order, redemption fee will regularly apply...

 

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