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Hi,

I am unable to import ticket emails. The cron is copied to cPanel, as shown in settings > Support Department.

I receive the following message in the email: "This file cannot be accessed directly"

I've read the doc, but it still didn't work. Would you help me?

Thanks

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23 hours ago, kako said:

I receive the following message in the email: "This file cannot be accessed directly"s

That sounds like you're using piped mail and not importing mail and the file you pointed to isn't correct.   It should be php -q path_to_whmcs/crons/pipe.php  .  What do you have down as the pipe to ?  Though I would recommend mail importing / pop3 checking instead of piping as piping, on other systems, didn't work all the time and lost mail.

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