Jump to content
Brandon A

Orders Marked as Fraud but Pass Fraud Checks

Recommended Posts

Hi All,

We are encountering an issue on some orders that pass both the FraudLabs check and the Stripe Radar Fraud Detection check with low scores but WHMCS is still marketing the orders as Fraud.   Any idea's on what could be causing this?  

Thanks!

Brandon

Adaptive Web Hosting
https://adaptivewebhosting.com

Share this post


Link to post
Share on other sites

Hi Brandon,

Did you ever find a cause / resolution for this issue?

I seem to be experiencing a very similar issue, although using MaxMind instead of FraudLabs.

Do you mind if I ask what version of WHMCS this is on?

Share this post


Link to post
Share on other sites

What are you maxmind settings under the fraud protection page?  Even if it passes maxmind, there are some options there that could reject it - like high risk country or proxy network. 

Share this post


Link to post
Share on other sites

We've tried different combinations of the fraud protections settings - however still getting the same results.
Don't believe these settings are causing the issue.

Eg. if 'Reject High Risk Country' in the only option enable - local orders have been marked as Fraud (nor has it been identified as a High Risk Country)

There must be some other setting causing this, however it's not very visible.
Maybe it's something to do with the WHMCS version - hoping this is resolved once we apply an update.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated