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Brandon A

Orders Marked as Fraud but Pass Fraud Checks

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Hi All,

We are encountering an issue on some orders that pass both the FraudLabs check and the Stripe Radar Fraud Detection check with low scores but WHMCS is still marketing the orders as Fraud.   Any idea's on what could be causing this?  



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Hi Brandon,

Did you ever find a cause / resolution for this issue?

I seem to be experiencing a very similar issue, although using MaxMind instead of FraudLabs.

Do you mind if I ask what version of WHMCS this is on?

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What are you maxmind settings under the fraud protection page?  Even if it passes maxmind, there are some options there that could reject it - like high risk country or proxy network. 

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We've tried different combinations of the fraud protections settings - however still getting the same results.
Don't believe these settings are causing the issue.

Eg. if 'Reject High Risk Country' in the only option enable - local orders have been marked as Fraud (nor has it been identified as a High Risk Country)

There must be some other setting causing this, however it's not very visible.
Maybe it's something to do with the WHMCS version - hoping this is resolved once we apply an update.

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