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lulzkiller

Special clients, that are slow at paying (need to NOT cancel their services)

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Hi

I have some very special clients, with some important services and domains. The thing about them is they are really slow at paying, because it goes high up the chain everytime. So, I need some kind of way to "block" WHMCS from disabling any of their services or domains. But still sending the emails regarding missing payments

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Domains disable on their own... unless it's you to pay for the renewal.

With other services, you can decide to manage them manually (Auto Release module): so service will expire, but it wil be you to decide if and when suspend/delete them.

But, according my experience: big customers with big services will be as slow to pay, as you'll leave them. If you will wait six months to be paid, they'll became to pay after seven months. Then eight months. Then nine...
And they became lightning fast to pay when "important services and domains" stop to work.

So, in expiring domains you have a very good argument to force your customer to pay: someone need to pay, and it have to be done at the right time.
If it's not so, the domain stop do be alive.
(BTW: it happened that, in the past, very big companies lost important domains for missing payments... so this is a very good argument with any company. If you need a reference, cite the history of mediaset.com domain... 😉 ) 

 

Good luck!

 

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