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Daniyal Javani

How can I rate a ticket reply via API

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There is an option in whmcs UI to rate replies, but how can I do that via API?


Ticket Reply Ratings

Ticket reply rating.png

Ticket reply ratings allow your customers to rate responses they receive on tickets in the ticket system. They also allow you to monitor customers' reactions to the support they receive from your staff. To enable the ticket rating feature, go to the Support tab at Configuration () > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings. Then, check Support Ticket Ratings.

Ticket reply stars admin.png

When enabled, each reply in the client area will show a row of stars for the user to choose from in rating the response. They range from 1 being poor to 5 being excellent. Rating a reply is optional, so not every reply will get a rating. Ratings display when viewing the ticket in the admin area and there is also a report in the Reporting section that allows you to monitor these ratings:

Ticket Ratings Reviewer allows you to filter based on specific star ratings and within a given date range.

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API doesn't seem to have rating so you'll need to do database edits in the tblticketreplies table -> rating column.

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