WHMCS stopped sending emails when an invoice is paid.
Verified the connection of the account and the server. Also, it sends proformas and other emails. Verified the Invoice Payment Consignaturetion template. It's active. Configuration -> General settings -> Check to send PDF versions of invoices along with invoice emails is checked Invoice checked to Send Email Check to Send Confirmation Email But the system only sends the proforma invoices and does not send the paid ones.
I see the doc for debug problem but don't see anything.
I checked logs on my own mail server, and is simple.
WHMCS not try send email. Not error on communication. Onley stop action.
I'd like to check who would have the same context as me and if there is a better way to configure my WHMCS for this :
Several of our clients have an automated renewal option chosen by credit card or bank transfer (initiated by us ie SEPA) so they have nothing to do to keep the services.
Those payments are processed in the last day of the month though, and some domains expire at the registrar before that, hence if we do nothing the domain can be expired/suspended before the automated payment confirming the renewal is processed and therefore automatically renews the name at the registrar.
Right now we just suspend the registrar API with the domain, renew it manually so it continues working, and once the payment arrives we reconnect the registrar API so that the name is not renewed once more for free.
Any better way to do that ?
Thanks for your attention.
By Claudio silva
Please, The WHMCS system is sending an invoice with PDF attached, but when I open the PDF file the invoice does not appear (blank page). I went to WHMCS Adm and I try to open the invoice but it also doesn't appear (white screen).
* Please, see image attached.
Can someone help me?
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