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3awh

How do I add a Existing domain in billing as a free domain

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How do I add a Existing domain in billing as a free domain.

Account is already active. Main domain is not in account (I have no idea why not?) Its a free domain since client paid for a year.

WHMCS is 8.1.3

Domain tab is blank

 

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3 hours ago, 3awh said:

How do I add a Existing domain in billing as a free domain.

to add a domain manually....

https://docs.whmcs.com/Migration_Guide#Adding_Domains

I think that as long as the next due dates of both the service and domain match AND the product associated with the service is configured to offer a free domain (once or conditionally), then it should invoice correctly come renewal time - but you might want to check that part with Support as it's been years since I had to do this.

3 hours ago, 3awh said:

Account is already active. Main domain is not in account (I have no idea why not?)

might be worth checking if it's in the db but assigned to another client - shouldn't be, but worth checking before you try to manually add it.

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Those instructions where ok but I did pick free for the Billing Cycle

and under the Domain Registration Box 

Registration Price Override    
Renewal Price Override

I leave blank and the price is shown on the right.

I would like it free for the package the client has.

If I put the price override in it still give the domain registration price on the right

How do I get the domain to be 0 Cost?

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20 hours ago, 3awh said:

If I put the price override in it still give the domain registration price on the right

Do you mean if you do an order for the client and you see the totals ?  If so, it should say the total and then under that "Charged today: $0.00" or something like that.   

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I was doing it wrong added the price to take off in the Renewal Price Override instead of 0

Works perfect now thanks

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