Just got the email - going from $45 a month to $850 a month - What are you all migrating to?

[dh42 1]

The title pretty much sums it up. I cannot pay $850 a month for this software since most of our clients we have never pay anything. We use it to let people download free modules.  Here is the new pricing guide, https://assets.whmcs.com/customer-licensing-guide-2021.pdf

Edited April 6 by dh42

[chrisb2012 25]

I'll be taking my 8 licenses somewhere! At least we have 4 months

[wsa 70]

This crazy man. All my client only pay one time fee 

[dh42 1]

Hey, I am one of those clients. 

[Motofreak 2]

We already starting looking to move else where, I don't care if I roll my own solution at this point this is not worth it!

[Ithiel 18]

43 minutes ago, chrisb2012 said:

I'll be taking my 8 licenses somewhere! At least we have 4 months

My annual support expires in just over a month. 

This is a 450% increase in fees for me, in the middle of a pandemic.

WHMCS are nothing but thieves and liars...

[bady 16]

This price increase, including the abolition of support for owned licences, is an absolute impertinence. I am curious how WHMCS wants to justify this, because this is how WHMCS is doing away with itself.

[Darthkatzs 0]

I've sent them a ticket asking them what is included for the customer in this price increase. Surely they can't just be scamming us out of our money, right? /sarcasm

[ravex 9]

We are migrating to Blesta.

Already with them for one of my brands, and will be migrating the other one over the next month or so.

Edited April 6 by ravex

[ScrltOTara 0]

Please post other solutions you have found here.  I paid for a LIFETIME license so I wouldn't have to pay monthly.   So now my cost went from $100/year to $25/month.  I don't have enough clients to justify this price increase, so I will be looking for a new solution.  At least I have until September.

[chrisb2012 25]

24 minutes ago, Ithiel said:

My annual support expires in just over a month. 

This is a 450% increase in fees for me, in the middle of a pandemic.

WHMCS are nothing but thieves and liars...

Yeah, we operate on low profit margins - This would remove all profit and then some across all businesses! We'll be moving! Unfortunately my morals don't allow allow for me to change pricing structure dramatically for customers and I will not be doing! I would rather migrate 

[zomex 53]

A massive shame this.

In the same boat as the majority of my clients have a active one-time product, not renewable services.

[ravex 9]

13 minutes ago, chrisb2012 said:

I would rather migrate 

The team over at Blesta are amazing!

[wsa 70]

1 minute ago, ravex said:

The team over at Blesta are amazing!

Yes they on 

[jin 0]

Actually if someone knows a lawyer this move by the greedy POS WHMCS/cpanel on two points is illegal.

What to expect from greedy POS cpanel now you will lose even more and I will also be moving 3 more cpanel license away you stupid fcking morons.

[ravex 9]

6 minutes ago, jin said:

Actually if someone knows a lawyer this move by the greedy POS WHMCS/cpanel on two points is illegal.

How on earth is it illegal?

[WHMCS John 215]

Hi all,

Thank you for sharing your initial thoughts on today's announcement.

We are listening to the comments being shared here in the community and directly with us via https://www.whmcs.com/contact

Please don't hesitate to reach out to our Customer Service team with any question about how the changes on July 1st may affect you.

 

Edited April 6 by WHMCS John
Date correction

[twikamltd 15]

John, in your opinion, do you think an increase from paying for updates as normal at $10/mo, to $849.95 per month is acceptable?

I mean, do you think that's reasonable? An 85x price increase as we're just over 10k active users?

[keencs 1]

23 minutes ago, WHMCS John said:

Hi all,

Thank you for sharing your initial thoughts on today's announcement.

We are listening to the comments being shared here in the community and directly with us via https://www.whmcs.com/contact

Please don't hesitate to reach out to our Customer Service team with any question about how the changes on July 1st may affect you.

 

What happens on June/July 1st?  The email I received said effective immediately. There was no warning or window to renew.

[ravex 9]

12 minutes ago, keencs said:

What happens on June/July 1st?  The email I received said effective immediately. There was no warning or window to renew.

From my understanding, new monthly licenses use the new pricing from today. You are also unable to purchase a new support plan for owned licenses.

Those of us that have a current monthly license will be grandfathered in to the old pricing until our first renewal after the 1st July, when we will be paying the new prices.

Edited April 6 by ravex

[Ithiel 18]

2 minutes ago, ravex said:

From my understanding, new monthly licenses use the new pricing from today. You are also unable to purchase a new support plan for owned licenses.

Those of us that have a current monthly license will be grandfathered in to the old pricing until our first renewal after the 1st June, when we will be paying the new prices.

Oh, so we get two price rises to keep track of. Great! 😕

[dh42 1]

12 minutes ago, ravex said:

From my understanding, new monthly licenses use the new pricing from today. You are also unable to purchase a new support plan for owned licenses.

Those of us that have a current monthly license will be grandfathered in to the old pricing until our first renewal after the 1st July, when we will be paying the new prices.

That is not what my email said. 

[keithop 1]

Asked and got the crazy reply below. I mean, firstly people usually don't object to a price increase of a few % but 450%  is completely insane.

Secondly all we get for the massive increase is "live chat with tech support" and the chance to pay yet MORE money for pay as you fast track support.

Other than that, the 450% increase is going ... where exactly?  "new services and exciting features" which will no doubt cost us yet more money.

WHMCS was always a good choice with sensible pricing but evidently someone wants a new boat/house/ferrari and would like us to pay for it.

Shame when a trusted software supplier gets greedy

and PS. the ability to online chat tech support IS NOT an exciting new service or software feature, and "always here to help" well, a 450% increase isn't helpful as I'm sure you'd agree if your water/electric/internet bill suddenly went up 450%.

"

My apologies for any inconveniences. We do understand that no one likes a price change. I assure you we do have exciting plans for the future and this pricing change will help us to deliver it.

Reviewing you current active client count, you would be upgraded to our Business 5000 tier. This will allow you to manage up to 5000 active clients for $174.95 per month. This upgrade to our new Business tiers would also include access to live chat with technical support, and fast track support (providing a 1 hour response on a pay-per-incident basis).

These are just some of the exciting new services and software features this pricing change will help us to deliver, taking effect 1st of July. With each release, we deliver more features and flexibility to you. The WHMCS platform powers your business and it is achieved through a constant drive to improve and deliver new and improved functionality, your investment, and our commitment to your future.

Please let me know if I can assist you with any further questions or concerns. We are always here to help!"

 

[Rimset 1]

The price increase is definitely too great.  Why not increase the price for support and update?  Maybe a 50% subscription discount for those who owned a license?

It seems to me that this business for a monthly fee is not going well for them, so they want to force the rest of them to pass, and the only thing they will achieve is leaving;)

So anyway: blesta or hostbill? 😉

Edited April 6 by Rimset

[zomex 53]

28 minutes ago, Rimset said:

So anyway: blesta or hostbill? 😉

Today is a good day for the owner of Blesta 😄