Jump to content

Recommended Posts

Posted (edited)

Hello,

It's almost half year, our customers complain on Paid Invoice getting terminated (Whether it is on time/due/suspended).

It is not sure what causes it, the customer is increasing leading to increasing complains on service terminated (Which cannot be recovered) although that it has been paid.

For example of Use Case:

For Subscription A, due is on today and knowing termination date is 2 days after. I managed to paid it before termination date. However, the system still terminate my service on specified termination date.

End of Use Case

 

Known changes made last year:

- Installed LiteSpeed Web Server.

- Upgraded to php73 (from ea-php56 to ea-php73) of Apache + (Cloudlinux Uninstalled)

- Updated CronJob accordingly for php73

[Note: I've also removed all custom hooks made to see if it is the causes, it doesn't seems like it]

[Current version of WHMCS: 8.1.3 (Manual Update)]

Modules Extension used:

1. ASPnix License Manager

2. Braintree Advacne Fraud Helper

3. Braintree Transaction Lookup

4. EunaRede Core (GA Ecommerce Tracking)

 

Thank you. I try my best to give more details if needed.

Edited by vpshove

Share this post


Link to post
Share on other sites

short-term fix would be to disable termination in the automation settings - that should at least stop WHMCS terminating these accounts.

didn't you have an issue with a payment gateway not updating the next due date after payment - is that still occurring ?

Share this post


Link to post
Share on other sites
7 hours ago, brian! said:

short-term fix would be to disable termination in the automation settings - that should at least stop WHMCS terminating these accounts.

didn't you have an issue with a payment gateway not updating the next due date after payment - is that still occurring ?

Hey there, next due date has been resolved after updating all the modules extensions that check on payments as well as custom cron job folder location which I can only recalled.

 

While being said, i've collected several invoice data (those got complained on termination after paid) from my billing partner,

It seems like not only our custom payment, but also involved default payment such as PayPal. It is getting odd though. 🤔

Share this post


Link to post
Share on other sites

then if it's possibly the core WHMCS causing this, or a module written by them contributing towards this issue, it might be worth opening a ticket with support...

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Content

    • By Hank Cohen
      Forgive me for a newbie but I have been reading documentation and this community community all day without an answer.
      I want to print the order number as reported in the customer order confirmation email on the customer's invoice and the invoice email.
      Seems a natural enough thing to want but the order_number seems not to exist in the context of invoices.  Why?
      Is this a bug or a feature?
       
      Thanks,
      Hank Cohen
    • By sokalsondha
      hello everyone.
      hope all are doing fine. can some one help me with correct my tpl file for the pdf invoice.
      basically what i am looking for is....
      my product price is 55 euros which is included TAX . my tax rate is 21%
      so my product real price is 45.45 euros and 9.55 is TAX
      at the moment its showing like this

      which is accurate i know. but i want to hide that line 21.00% VAT from this pdf
      all i want it too looks like

      i dont want to remove the functionality just i want to hide the TAX thing from the invoicepdf
      here is my code
      <?php
      # Logo
      $logoFilename = 'placeholder.png';
      if (file_exists(ROOTDIR . '/assets/img/logo.png')) {
          $logoFilename = 'logo.png';
      } elseif (file_exists(ROOTDIR . '/assets/img/logo.jpg')) {
          $logoFilename = 'logo.jpg';
      }
      $pdf->Ln(5);
      $pdf->SetFont($pdfFont, 'B', 15);
      $pdf->SetFillColor(255);
      $pdf->SetFont($pdfFont, '', 16);
      $pdf->Cell(100, 6, "My Bill Summary", 0, 1, 'L', '1');
      $pdf->Image(ROOTDIR . '/assets/img/' . $logoFilename, 120, 25, 75);
      # Company Details
      $pdf->SetXY(15, 70);
      $pdf->SetFont($pdfFont, '', 13);
      foreach ($companyaddress as $addressLine) {
          $pdf->Cell(180, 4, trim($addressLine), 0, 1, 'R');
          $pdf->SetFont($pdfFont, '', 9);
      }
      if ($taxCode) {
          $pdf->Cell(180, 4, $taxIdLabel . ': ' . trim($taxCode), 0, 1, 'R');
      }
      $pdf->Ln(5);
      # Clients Details
      $pdf->SetXY(15, 70);
      $pdf->SetFont($pdfFont, 'B', 10);
      $pdf->SetFont($pdfFont, 'B', 14);
      if ($clientsdetails["companyname"]) {
          $pdf->Cell(0, 4, $clientsdetails["companyname"], 0, 1, 'L');
          $pdf->Cell(0, 4, Lang::trans('invoicesattn') . ': ' . $clientsdetails["firstname"] . ' ' . $clientsdetails["lastname"], 0, 1, 'L');
      } else {
          $pdf->Cell(0, 4, $clientsdetails["firstname"] . " " . $clientsdetails["lastname"], 0, 1, 'L');
      }
      $pdf->SetFont($pdfFont, '', 12);
      $pdf->Cell(0, 4, $clientsdetails["address1"], 0, 1, 'L');
      if ($clientsdetails["address2"]) {
          $pdf->Cell(0, 4, $clientsdetails["address2"], 0, 1, 'L');
      }
      $pdf->Cell(0, 4, $clientsdetails["city"] . ", " . $clientsdetails["postcode"], 0, 1, 'L');
      $pdf->Cell(0, 4, $clientsdetails["country"], 0, 1, 'L');
      if (array_key_exists('tax_id', $clientsdetails) && $clientsdetails['tax_id']) {
          $pdf->Cell(0, 4, $taxIdLabel . ': ' . $clientsdetails['tax_id'], 0, 1, 'L');
      }
      $pdf->Ln(5);
      $pdf->Ln(5);
      $pdf->Ln(5);
      # Header Bar
      /**
       * Invoice header
       *
       * You can optionally define a header/footer in a way that is repeated across page breaks.
       * For more information, see http://docs.whmcs.com/PDF_Invoice#Header.2FFooter
       */
      $pdf->SetFont($pdfFont, 'B', 15);
      $pdf->SetFillColor(239);
      $pdf->SetFont($pdfFont, '', 12);
      if ($customfields) {
          foreach ($customfields as $customfield) {
              $pdf->Cell(75, 6, $customfield['fieldname'] . '        ' . $customfield['value'], 0, 1, 'L', '1');
          }
      }
      $pdf->Cell(75, 6, "Invoice Number " . '        ' . $invoiceid, 0, 1, 'L', '1');
      $pdf->Cell(75, 6, "Bill Issue Date" . '           ' . $datecreated, 0, 1, 'L', '1');
      $pdf->Cell(75, 6, "Payment Method" . '       ' . $paymentmethod, 0, 1, 'L', '1');
      $pdf->Ln(10);
                                           
      $startpage = $pdf->GetPage();
      # Invoice Items
      $tblhtml = '<table width="85%" bgcolor="#ccc" cellspacing="1" cellpadding="2" border="0">
          <tr height="30" bgcolor="#efefef" style="font-weight:bold;text-align:center;">
              <td width="80%">' . Lang::trans('invoicesdescription') . '</td>
              <td width="20%">' . Lang::trans('quotelinetotal') . '</td>
          </tr>';
      foreach ($invoiceitems as $item) {
          $tblhtml .= '
          <tr bgcolor="#fff">
              <td align="left">' . nl2br($item['description']) . '<br /></td>
              <td align="center">' . $item['amount'] . '</td>
          </tr>';
      }
      $tblhtml .= '
          <tr height="30" bgcolor="#efefef" style="font-weight:bold;">
              <td align="right">' . Lang::trans('invoicessubtotal') . '</td>
              <td align="center">' . $subtotal . '</td>
          </tr>';
          
      if ($taxname) {
          $tblhtml .= '
          <tr height="30" bgcolor="#efefef" style="font-weight:bold;">
              <td align="right">' . $taxrate . '% ' . $taxname . '</td>
              <td align="center">' . $tax . '</td>
          </tr>';
      }
      if ($taxname2) {
          $tblhtml .= '
          <tr height="30" bgcolor="#efefef" style="font-weight:bold;">
              <td align="right">' . $taxrate2 . '% ' . $taxname2 . '</td>
              <td align="center">' . $tax2 . '</td>
          </tr>';
      }
          
      $tblhtml .= '
          <tr height="30" bgcolor="#efefef" style="font-weight:bold;">
              <td align="right">' . Lang::trans('invoicescredit') . '</td>
              <td align="center">' . $credit . '</td>
          </tr>
          <tr height="30" bgcolor="#efefef" style="font-weight:bold;font-size:16px;">
              <td align="right">' . "Total Amount Due" . '</td>
              <td align="center">' . $total . '</td>
          </tr>
      </table>';
      $pdf->writeHTML($tblhtml, true, false, false, false, '');
      $pdf->Ln(5);
      $html = "<h2 style=\"color:red;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Please pay by ${duedate} </h2>";
      $pdf->writeHTML($html, true, false, false, false, '');
      $pdf->Ln(10);
      $pdf->SetFont($pdfFont, 'B', 15);
      $pdf->SetFillColor(239);
      $pdf->SetFont($pdfFont, '', 10);
      $pdf->Cell(125, 6, "Failure to pay your account in full may result in loss of service.", 0, 1, 'L', '1');
      $pdf->Cell(125, 6, "Reactivation of your service could take up to 7 days and will incur a fee. ", 0, 1, 'L', '1');
      $pdf->Ln(10);
      # Notes
      if ($notes) {
          $pdf->Ln(5);
          $pdf->SetFont($pdfFont, '', 8);
          $pdf->MultiCell(170, 5, Lang::trans('invoicesnotes') . ': ' . $notes);
      }
      /**
       * Invoice footer
       */
       
       
      can someone please help me in this issue.. i really need to solve it
       
      Thanks a million in advnace
    • By code47
      Hello,
      I am creating a module for invoice to display data from database. I want to know how to add that fetch value from module to invoice using hooks.
    • By sokalsondha
      Hello everyone.
      greetings from me again. i need to print out monthly sales report to submit tax office and the way whmcs sales tax liability report print its not possible to submit.
      there is no company name showing and also we dont work with clients name so i dont need to show the client name in the report.
      also after print out the report it showing in the top the whole whmcs admin link and whmcs printer friendly report.
      is there any chance i can customize the pdf report? like the way we customize the pdf invoice
      Hope someone can help me on this issue
       
      Thanks again
    • By sokalsondha
      Hello everyone.
      how are you? i need some expert help for my whmcs.
      basically i have setup a product with billing cycle quarterly with price of 150 euros. the customer used that for almost 2 and half months. now system generate an invoice for 150 euros again for the next 3 months. and now customer rang me and said he would like to go for monthly payment which is 55 a month. problem is invoice is generated and if i cancel the invoice system will not be generating any more invoice for him. 
      so what can i do now? i need to remove or cancel that 3 months invoice and generate him a monthly invoice
      can someone please help with some idea. i am sure lot of people face this issue before
       
      Thanks very much in advance for reading my post
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated