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Web Host Pro

How do you not have a certain customer ever have their products suspended?

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I have a couple customers that pay late a lot but I don't want them to be suspended. Is there a way to completely bypass suspension for a certain customer?

I've tried: Disable Automatic Status Update

But that does not stop the suspension when billing is past due.

 

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20 hours ago, Web Host Pro said:

But that does not stop the suspension when billing is past due.

you could work your way through their services and use the Override Auto Suspension checkbox...

Quote

Overide Auto Suspension

  • This option can be used to allow extra time for payment to be made for specific individuals
  • It allows you to set a date to hold the suspension until and then it will only suspend if it's still unpaid when that date is reached
  • The checkbox to enable it is at the bottom of the Products/Services details tab under a Clients Profile
  • Tick that box and then in the date field that appears, choose the date you want to overide the auto suspension until
  • Entering the date 00/00/0000 will permanently prevent the product from being suspended and terminated.

there is a Mass Update feature detailed on the same page, but unless this client has a lot of services, personally i'd go through them one by one.

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