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jacksony

Live Chat for WHMCS? (moving from Kayako)

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Hi,

As Kayako is no longer supported on WHMCS 8.0 onwards, we are planning for a change of ticket system and chat system.

For support system, it is possible to use WHMCS one. But what about live chat system? What will be a comparable good one which can be used with WHMCS, and can be integrated with WHMCS and its support system as well?

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8 hours ago, jacksony said:

What will be a comparable good one which can be used with WHMCS, and can be integrated with WHMCS and its support system as well?

I suspect the most popular third-party option would be TawkTo - which is free and integrates well with WHMCS (can now be enabled direct from the addon without the need to edit templates).

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I got a feeling tawk.to is much better choice than native live chat addon?

Is whmcs able to track live chats history of registered users? Or only tickets?

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2 hours ago, jacksony said:

I got a feeling tawk.to is much better choice than native live chat addon?

well it would certainly be $120 a year cheaper (the annual cost of the unbranded LC addon from WHMCS)!

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2 minutes ago, jacksony said:

Does tawkto integrates into WHMCS database? (with ticket system and registered users?)

I would bet 5$ it won't. (honestly have no idea, but most likely not)

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Thanks all.

Since tawk.to and native livechat do not have much difference, maybe we will go with tawk.to (even though we can have buy owned whmcs livechat license)

Seems like going ahead in order to support WHMCS 8.1, we have to do away with Kayako sadly.. which we spent thousand of dollars on subscription mode then stopped due to lack of updates.

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3 minutes ago, jacksony said:

Thanks all.

Since tawk.to and native livechat do not have much difference, maybe we will go with tawk.to (even though we can have buy owned whmcs livechat license)

Seems like going ahead in order to support WHMCS 8.1, we have to do away with Kayako sadly.. which we spent thousand of dollars on subscription mode then stopped due to lack of updates.

Nothing is permanent, one thing you learn from life.

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17 hours ago, jacksony said:

Does tawkto integrates into WHMCS database? (with ticket system and registered users?)

depends what you mean by integrate. 🙂

if a user is logged in, you can see their name, email etc - from the tawkto dashboard, there is a link to their client profile in the WHMCS admin area...

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and if they open a chat when their viewing a specific ticket, then you can see a link to that on the dashboard and you can open it in a new window so you can see the ticket they might be asking about.

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14 hours ago, jacksony said:

One thing I notice is WHMCS own live chat is self hosted, so that might be better than tawk.to..?

if it were me, i'd still probably go with TT first, test it on a dev and see if it suits your requirements... if not, then look at the alternatives such as LC etc.

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Thank you!

Did a few research and analysis.

WHMCS Ticket system and Livechat although sufficient, seems to be like a step down from Kayako hosted.
If based on this, it is better to get a working Loginshare for Kayako and WHMCS 8.1, but that is a problem for now.

 

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9 hours ago, jacksony said:

If based on this, it is better to get a working Loginshare for Kayako and WHMCS 8.1, but that is a problem for now.

assuming the MG Kayako module is not an option (no reviews of it on their own site or Marketplace), then have you ever enquired from the usual suspects (wsa, wgs etc) how much they would charge to update Loginshare for v8.1+ ?

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