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jimlongo

fraud check failures

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Posted (edited)

Recently I have begun running into issues when provisioning Plesk services from WHMCS.

The item fails to create.  When I look in the service log I see errors starting with FraudCheckFailed.

I DO NOT have any Fraud Check modules installed.  I don't have these issues when provisioning cPanel services.

Hooks Debug: Hook Defined for Point: AfterRegistrarRenewalFailed - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterRegistrarRenewal - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: DomainTransferFailed - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: DomainTransferCompleted - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterRegistrarTransferFailed - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterRegistrarTransfer - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterRegistrarRegistrationFailed - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterRegistrarRegistration - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: CancellationRequest - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterModuleTerminateFailed - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterModuleTerminate - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterModuleUnsuspendFailed - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterModuleUnsuspend - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterModuleSuspendFailed - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterModuleSuspend - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterModuleCreateFailed - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: AfterModuleCreate - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Hook Defined for Point: FraudCheckFailed - Priority: 1 - Function Name: (anonymous function)
Edited by jimlongo

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There's nothing wrong. What you see here is the result of Hook Debug Mode. It shows you when/how each hook fires. FraudCheckFailed is an hook point that as far as I know always triggers as it's part of WHMCS workflow even if you are not using any anti-fraud system.

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30 minutes ago, Kian said:

There's nothing wrong.

there's something wrong if the service doesn't get created. 🙂

it might be worth opening a ticket with Support to see what they say.

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Posted (edited)

I did just make sure that password policy matched, because at some point when trying to Accept Order I got a message that password wasn't secure enough.  I've eliminated that I think.  

Now the service does get provisioned on the Plesk server, but the order remains Pending in WHMCS with no SSO capability for the purchaser.

If I try to force Order Acceptance, I get the same Error: See the Activity Log for more information:  which I guess is not very helpful as it keeps telling me what I originally posted.

I will see what support has to say.

 

Screen Shot 2021-01-06 at 12.18.29 PM.png

Edited by jimlongo

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